Every business – small or large – wants to operate in the most cost-effective manner, even during a relocation or move. It is an exciting prospect, however, the actual move can be very stressful. In fact, most people involved in the process of moving medical properties will experience high stress levels, sleepless nights, and blame if anything goes wrong. To minimize delays and errors, it is essential to understand the best practices.
5 Musts with Moving Medical Properties
Moving your medical practice to a different office location involves managing plenty of small tasks as part of the move. Here are a five key items you need to move to the top of your list.
1. Notify Payers
Notify your payers and third party vendors (Medicare, Medicaid, In Network Providers, etc.) of your new address and billing information. Notify each well in advance to prevent any loss of timely payments. Add your providers of services (payroll service, billing service, medical waste disposal, maintenance, etc.) to the list.
2. Tell Your Patients
You are required to inform patients where to find your new practice and their charts. The notification can take the form of a letter, newspaper announcement, or phone call. Placing a sign in your office 30 days in advance is also recommended so that you can keep your patients aware of your relocation. Some states also require one or more ways of notifying your patients. It is advised to research what your state guidelines for relocating your practice should be.
3. Market Your Move
After you have notified your patients, you want to make sure your new office move is going to attract new patients. If you are in primary care, for example, you may want to consider creating an announcement to your patients you have seen over the past couple years or list your new business in local newspapers and sites.
Be sure to also include a map of your new location and an explanation of why you are relocating. If you depend on referrals, target your referral base to increase patient volume at the new location. Offering your expertise to the local newspaper or media outlet as a guest contributor on a healthcare topic can also benefit your practice and move.
If you are moving to a new location, consider if you will need to be credentialed with a new hospital. If so, you need to determine who is going to help with the credentialing process.
5. Select Vendors Carefully
Professional movers experienced in moving a medical practice are required for moving a medical facility and transporting medical equipment. They should have technicians with expertise in disassembling sensitive equipment as needed, packing it, and safely moving without damage. After the move, the technicians should be able to test and re-commission equipment, making it ready for use in the new location.
In addition to expertise in relocating medical and lab equipment, your movers should be experts at moving exam tables, office furniture, filing systems, workstations, and IT equipment. They should also understand your need to minimize downtime to avoid loss of billable patient hours, and be willing to work with you in completing the break down, move, and setup of the project on schedule.
Vendors are essential to office relocation. Select vendors carefully. Office moves and relocation difficulties often occur when companies simply select vendors out of the whim. Thoroughly vet through service providers for a successful office relocation. Every onboarding vendor should be familiar with the best practices for an office move. Look for vendors that have been endorsed by a trusted third party.
Because your move represents a more complicated prospect than the average business move, use these tips to choose the right moving service:
- Interview movers before you hire them. Ask about their methods, experience and skills
- Look for medical moving experience. You need movers who know how to move fragile equipment such as an x-ray machine or IT equipment with sensitive information.
- Ask for references. Try to get references from other physicians.
Schedule a Consultation
Moving medical properties can be a positive experience for you and your patients, provided you take the necessary steps to ensure all processes are executed smoothly. Whether you are starting from scratch or in the early stages of planning your move, Boulevard Medical Properties has the expertise and knowledge to help guide you.