Tag Archives: medical office manager

Below is the archive of all blog articles related to the tag “Medical Office Manager”.

How To Be the Best Medical Office Manager

Managing a medical office requires juggling several essential tasks, often simultaneously. The added responsibility of running an office that is related to the medical field adds extra pressure to the office manager. Whether it’s a primary care medical office or a cosmetic surgeon’s office, health, safety, and a slew of paperwork falls on the manager to ensure things run smoothly. Below you will find the best tips for how to be the best medical office manager.

Business-Focused:

As a medical office manager, you need to understand every aspect of the business. From ordering supplies to managing a calendar, the organization is on the office manager. Having a running list of your responsibilities, delegates, and dates in which things must be accomplished is vital. Focus on building your business skills in terms of organizational management so the office can run smoothly under your watch.

Be a People Person:

This does not mean that you need to be friends with your employees. This means you need to hone in on your people skills. As far as employees go, build a strong relationship with clear boundaries. Having your employees feel appreciated and valued for their hard work is good for business, so reward good behavior. For employees who struggle to meet the demands of their role in the business, use the two-strike rule. This will show that you can provide second chances for errors but will not tolerate repeated mistakes.

Direct and Clear Communication:

With technology continuing to change and generations varying in the way they give and receive information, know your audience. If your employees are older, the traditional methods of meetings may work best. If you have a younger group of employees, e-mails or texts may be more effective. Understanding the generation(s) you are working with can help you effectively communicate. Use your method of communication as an opportunity to connect with people in a way that they see is effective so you can build a collaborative relationship that is flexible, yet clear.

Creative Leadership:

Just because you are running a medical office does not mean you can’t be creative when it comes to organization, management, and leadership. Focus on your employees, their roles, and how you can create a more efficient operation. Whatever your problem is, focus on how to solve the problem instead of working day in and day out with the issue. If you have a medical office that is crowded, have employees who can work from home do so. If you have a medical office with long wait times, invest in entertainment for your patients. Isolate the problems in your medical office and take the time to talk with employees about them individually. Investing in your employees and their ideas can boost morale and increase their loyalty to the business.

Never Stop Learning:

Take time to develop your business acumen through education. Invest in your own professional development so you can apply it to your position. The number of resources that are free or low-cost online can allow you to justify taking time to learn and grow as a manager.

Boulevard Medical Properties

If you are a medical office manager looking for a new space, contact Boulevard Medical Properties. Our specialty are medical office leases in Los Angeles. We have been helping medical managers transition into new offices seamlessly for years. We have a dedicated team of expert real estate professionals that can walk you through the process step-by-step. If you need to find a medical office, contact Boulevard Medical Properties for excellent support and expertise for your upcoming transition.

5 Ways to Be the Best Medical Office Manager

A medical office manager with efficient managerial skills is vital to any medical practice. The office manager is the engine that manages the practice’s data stream, business records, operational efficiency, and business development. To be the best medical office manager, you cannot be afraid to get your hands dirty. The more integrated and involved you are with the various roles and conditions in the practice, the more efficient you become in managing and identify opportunities of growth. To maximize efficiency and safety of your practice, we have compile 5 best practices to execute.

Manage Away from Your Desk

Don’t manage solely from your desk. When you walk through the office, navigate around to ensure that your staff and clinic is functioning properly. Interact and observe several times a day. Connect with the staff, physicians and patients to maintain a healthy practice environment. Stay informed by identifying where the gaps are and making sure that all things in the office are arranged for maximum efficiency and maximum safety. These managerial skills will help you better operate as an office manager and utilize your space to do your work.

Arrange Operations for Maximum Efficiency

There are a lot of things — from printer stands to filing cabinets — crammed into medical offices nowadays. To efficiently manage the office, you need to make sure that all the things in the office are arranged and organized. Identify any areas where storage is needed and make sure all items are clearly labeled and ready for physicians and staff to access for optimal operational efficiency.

Communicate with Courtesy

As an office manager, your responsibility lies in increasing functionality, efficiency and safety. Part of this role includes answering phone calls, emails, and returning messages. It is common courtesy, and it shouldn’t need to be reminded, but all too often, there are complaints from staff members that they field calls all day that the office manager hasn’t returned yet. Timely follow up, henceforth, streamlines communication and overall customer service and information transfer among staff, physicians and patients.

Review Representative Proposals

This is one of the most important managerial skills of an office manager. It is important to meet with representatives, listen and thoroughly review their proposal for your clinic with your physician(s). If you do not review the opportunities, you are doing a disservice to your clinic. There are many lost opportunities that are beneficial to patient care and your practice misses out on the prospect if your office manager is too busy.

One key role of an office manager is to find ways to increase revenue and help the physicians provide the best patient care possible. To do so, try to mark a single 30-minute slot on your calendar 3 to 5 times a week to meet with a representative. This practice will open prospective opportunities that would have been missed otherwise. It will also reduce the frequency of sales representatives driving you crazy, calling your office for follow ups.

Get Your Hands Dirty

The office manager should know how to perform every job in the office and do it with some degree of efficiency and expertise. If your practice is short staffed or overwhelmed with patients, your office manager should be able to jump in and provide almost seamless help through the transition. If there are tasks you aren’t trained on, ask your staff to train you — this will earn respect among your peers.

Schedule a Consultation

Considering operational efficiency and management for your medical practice can be challenging with multiple factors influencing your day-to-day operations. Whether you are starting from scratch or in the early stages of planning your move, Boulevard LA has the expertise and knowledge to help guide you.