Tag Archives: managing

Best Tactics to Improve Morale Around the Office

Running a successful practice can be time consuming and incredibly difficult in the first few years. There are an enormous number of obstacles to overcome in order to begin making real profits and though you might be running a majority of the practice yourself, your employees and partners also make up a large part of what makes the business function at its best. It’s important to foster feelings of contentment, happiness and an overall positive atmosphere between all employees because this will lead to a more collaborative and successful time in the office! Find a wide variety of ways to boost morale in the office with this list of tips and tactics from Boulevard Medical Properties. If you’re looking for a great price on medical office space in Los Angeles, get help from the experts when you call Boulevard Medical Properties today!

Improving Overall Office Morale

While the maintenance of a practice is a complicated and constant job, part of running a successful business is the maintenance of all employees. While some offices have an easier time finding and replacing employees that may quit or be fired, the medical field requires candidates that not only fit the specialty of your practice but can also mix well with the other staff members. It is also significantly harder to train any new staff member and integrate them into your office than it is to retain all employees for years at a time, and because of this, it is necessary to keep overall office morale high. To do this, you will want to make sure that all employees continue to feel needed, appreciated and heard. There are several ways to establish this in your office, and you can choose methods that best fit your personality and the integrity of your office.

If you are concerned about your employees feeling underappreciated or burnt out from work, a great way to help foster a more positive atmosphere is to start building employee relationships outside of the office. Organizing a party or get together away from the practice can be a great way for everyone to relax as a group and bond. When coworkers establish more personal relationships with one another, it can lead to a more enjoyable office atmosphere. If your employees are feeling more discouraged about the kind of work they’re doing, mix up the environment a little to help get the creative mind thinking. Introduce new approaches to daily routines and ask for suggestions and feedback from employees about things they like and dislike, as well as ideas about what new additions could be introduced into each work day. Allowing your employees to feel like they are not just at work to earn money fosters a passion for doing good work and being great every day. Find medical office space in Los Angeles that allows you to do great work each day when you let the professionals at Boulevard Medical Properties help you sign your next lease.

No matter what new approach you choose to boost office morale, the most important aspect to anything you do is making sure the gesture is authentic, and fosters feelings of job fulfillment in your employees. Feeling needed, creative and listened to is incredibly important to people who care about their work and engaging with them to achieve a job contentment means that they will be loyal to you, and they will do great work for you. Always make sure your team is in the best office possible when you contact Boulevard Medical Properties. We will make sure you love your new medical office space in Los Angeles, so your business and employees can thrive!

Addressing Employee Burnout

The environment that health care providers work in is full of stressors, especially if you work in the big-city hustle. Working through packed schedules, at a demanding pace, under pressure is not easy on anyone involved. Add to that an inherent high level of emotional intensity, and you can imagine how providers’ fuses get shorter and shorter over time. The result of all this can often be employee burnout.

Clinicians are burning out at increasing rates. Some studies estimate that the burnout rate for clinicians is now over 50%. “Burnout is a long-term stress reaction marked by emotional exhaustion, depersonalization, and lack of sense of personal accomplishment,” according to the Agency for Healthcare Research and Quality.

Addressing physician burnout begins with utilizing creative ways to build a strong team culture in the workplace. In their module on creating team culture, AMA Steps Forward defines ‘Culture’ as “the underlying set of rules and beliefs that determine how everyone in your practice interacts with each other and with patients.”

After you secure you medical office lease in Los Angeles, it’s time to focus on culture. Building strong team culture relates directly to cultivating strong relationships in your practice.

10 Steps to Build Team Culture at Your Medical Practice

1. Diagnosis Before Treatment

Just like you do with your patients, you must first diagnose the state of your office culture before you attempt an intervention.

Anonymous staff surveys are a great way to determine how your staff is feeling about working with your practice. Some good ones to consider include:

2. Hold a Staff Brainstorming Session

Share the survey results in a common area for all employees to consider. Then, set the date for a staff-wide brainstorming session where everyone’s ideas for improvement will be valued. Be considerate of using a combination of approaches, as many people may come up with pieces of great ideas.

3. Write a List of Positive Behaviors

As a group, write a list of commonly agreed upon, positive behaviors that your staff will seek to uphold. The staff agrees to hold each other accountable to these attitudes and actions every day. “This is also an opportunity to reinforce positive behaviors to create an upbeat environment.”

4. Increase Team Communication Opportunities

Teams that have more personal communication perform much better than other teams. For example, rather than just “packing up and heading home” at the end of the day, why not hold a team debrief to go over the good work that happened that day or draw attention to new issues? Other ways to increase employee face-time include:

  • Co-location—seating team members near each other
  • Morning huddles—informal five-to-ten-minute meetings that get the team “on the same page” about clinic workflow for the day.
  • Warm handoffs— making it clear to the patient that their doctor and any other professional in the room are working together on the patient’s behalf. Examples are:

o “A physician introducing the patient to the behavioral health specialist in person and giving a brief synopsis of the patient’s case”
o “The nurse brings the physician into the room and explains to the physician in front of the patient what she has learned about the patient during rooming.”

5. Meet on a Regular Basis

Regular staff meeting improve relationships and productivity, both of which make big differences in your office culture.

6. Offer Professional Development

Give everyone on your staff opportunities to:

  • Take enrichment and advancement classes
  • Get a degree
  • Take on new role in the practice

7. Really Get to Know Each Other

  • Find reasons to celebrate together
  • Host potlucks or take turns cooking for the practice
  • Eat lunch with your co-workers—including people who work “above” and “below” you
  • If you have a medical office lease in Los Angeles with other groups or practices, invite them over for a lunch to build new relationships.

8. Train “Mentors,” not “Managers”

Your team leaders have a huge role to play in setting the tone for your overall practice. “Successful team cultures promote leadership that emphasizes teaching and mentoring over traditional management structures.” To this end, always remember to:

  • Demonstrate humility and show interest in all team members. Everyone has something contribute and there is always something to learn.
  • Strive to teach, coach, and guide with patience and clarity.
  • Teach your staff to give positive, actionable feedback

9. Keep Your Eye on the Ball

Successful practices are always looking for ways to improve. A strong team culture will enable your practice to stay “nimble” in our fast-changing scientific and social environment.

10. Engage with your Patients

Physicians are often so tied to their work that they forget (or don’t know how) to engage with patients on a personal level. Make effective communication a functional part of your office culture by:

  • Creating a one-to-three-question survey that you will administer at checkout. Ask specific questions about areas that your particular practice is trying to address.
  • Decide on who the “right” patients are from your practice and ask them to form a Patient Advisory Council.

o Meetings can be held at whatever frequency works best for you and your members.
o Members can be treated to a nice dinner during meetings, or you can give them gift cards or another token of your appreciation to say thank you.

No matter what your medical specialty, you can find a new medical office lease in Los Angeles with the help of Boulevard Medical Properties. Whether you are expanding to new locations or just starting out on your own, our Property Search tool can help you find the perfect space. From dentists to surgery centers and everything in between Boulevard Medical Properties is your ultimate destination for a medical office lease in Los Angeles. Contact Us Today to Make an Appointment!

Streamlining Your Waiting Room

The average patient spends 121 minutes with you and your team every time they seek medical care; of that, only 20 minutes are spent with the physician. This estimate is based on time spent on travel, filling out paperwork, or communicating with other members of staff like nurses – but much of it is spent in the waiting room.

If you own a medical office space in Los Angeles, it is a good idea to streamline your waiting room for more efficient patient interaction. (Money magazine reports that the average cost spent for sitting in the waiting room while waiting for health services is $43 per patient.) What follows are some simple but effective ideas for simplifying and improving your waiting room.

For more information about successfully running a medical practice and to find the right medical office space in Los Angeles for yours, visit Boulevard Medical Properties today.

Collect Patient Information — Before the Visit!

Send all paperwork to the patient via email, snail mail, or mobile app (such as eVisit.) If the patient can send it back at least a day before their appointment, the attending physician can review it and familiarize themselves with the information prior to meeting. This saves time filling out paperwork and getting to know many patient details on the day of.

Explore ‘Telemedicine!’

Using HIPAA-compliant technology (such as eVisit) to see some of your patients virtually can save time and improve patient satisfaction. This can be especially true for patients who usually travel greater distances to see you at your medical office space in Los Angeles. Video consultations are rising in popularity because they offer the convenience and comfort of staying at home. Phone visits are also becoming more common, especially for people in more remote areas or others who don’t own computers or have internet service.

Have a System for Avoiding Bottlenecks!

Many times, a patient is either late for their appointment or simply fails to show, leaving empty spaces that could otherwise be filled with appointments or overly crowding other appointment windows.

Streamline your waiting room by creating a system to manage how often this happens in your office. For example, if a patient misses an appointment, they must pay a fee; if they are late, they must reschedule. You can also offer a grace period, so you don’t scare patients away. To hold patients accountable, make sure to gather their payment info and that they are aware of your policy when they make their appointment.

Create a Patient Survey!

If you are having a tough time identifying when bottlenecks occur at your medical office space in Los Angeles, how about creating a simple patient survey to help figure it out? Use the survey over several days and weeks so you can get the most accurate information available. Bonus: you will increase patient satisfaction just by showing them you value their time enough to survey them about it! This also increases patient compliance.

Questions on your survey might include:

● What time did you arrive in the waiting room?
● What time were you brought into the exam room?
● What time did the doctor enter the exam room?
● What time did you leave the office?

Try a Mobile Queue App!

Apps like QLess add patients to a virtual wait list, so they can check their spot in line without sitting around in your waiting room at your medical office space in Los Angeles. Using these apps, they can check their status and projected wait times. If your staff is running behind, your patient will be notified so they can adjust their schedule as-needed. Here are some of the Best Apps for Healthcare Professionals.

Medical Office Space in Los Angeles

Boulevard Medical Properties ensures your transition into your new medical office space in Los Angeles is as easy and smooth as possible. They provide a dedicated team of expert real estate professionals to guide you through the process from start to finish – and, they work with you through the term of your lease to make sure your practice flourishes in their community of medical specialists. Contact Boulevard Medical Properties today for an Appointment!

Launching Your Medical Practice

There’s a lot to take into consideration when launching your first medical practice. Before you begin, you might want to think about the steps involved in launching your practice successfully.

Budgeting, financing, finding the right medical office space for lease, and legal document signing are just some of the many steps you’ll need to take on the road to having your own practice. Whether you already have a business plan in mind or not, it doesn’t hurt to look at the steps below to use as a guide.

Our experts at Boulevard Medical Properties want to make sure you are fully equipped with the knowledge and tools that you’ll need for success when opening your first medical practice. Though there are many steps involved, by following each one carefully, you can prevent yourself from becoming overwhelmed.

Step 1: Think About Financing

Budgeting is never a fun topic, but it’s a necessary one if you want to open a successful practice. First, you’ll need to develop your pro forma – which is similar to your business plan. A good pro forma gives you better opportunities for investments and financing. Your pro forma allows you to plan how you are going to obtain your initial revenue, and what kind of revenue you expect to project over the first year or so of your practice.

Don’t hesitate to shop around for the best loans and financing structures. Don’t rely on just a single lender or the first bank you see – ask around and get estimates so you know you can get the best deal around. There are waiting periods you can take advantage of too, so that you are able to prepare for the next steps.

Step 2: Think About Equipment and Staff Members

Now that you’ve obtained the proper funding and financing to start up your medical practice, you need to invest in the proper equipment and staff members so that your medical office will function smoothly. You want a talented team by your side, helping you to accomplish the day-to-day tasks as well as handle the immediate needs of patients and other clients.

Once you’ve got a healthy team of staff members underway, you also need to start considering what equipment to buy. Many practices find benefit from investing in an electronic health record system, which is a great way for keeping records and documents safe on digital files. Systems such as medical billing services and transcription software are also necessary in this day and age.

Plus, you’ll have to consider all your ancillary services as well. For example, do your patients enjoy being able to get bloodwork and other specialty tests done on-site? If you’re a specialty practice, you might want to make sure that you have all your specialty equipment and services available in your office. This will make customers happy as they can rely on you to complete every step of their medical needs.

Step 3: Consider the Final Tips Before You Open

You’re almost ready to open your medical practice! Lastly, you’ll want to make sure that your practice is insured – this is an absolute necessity – and that your physicians and staff members have their proper credentials and payment methods set up.

Next, you’ll want to clearly line out the policies, procedures, and practices that are integral to the well-being and functionality of your office. Make sure each staff member and representative are aware of the dos and don’ts of your practice, including how to deal with patients, what treatments can be given, and what billing steps need to be taken. Once you’ve gotten all this underway, it’s time to open your doors!

Medical Office Space for Lease

You’re finally ready to open your first medical practice. With your financing options locked in, your staff members hired, your equipment ready to go, and your insurance and company policies laid out, you have everything you need to get started.

Remember to stay true to your practices and to always seek advice if you have any further questions. If you’re in need of a medical office space for lease, or if you need more tips about how to successfully start on your own, you can contact our Boulevard Medical Properties professionals online or you can give us a call at (818) 882-5700 at any time.

9 Tips for a Successful Staff Meeting

As medical professionals, it is your job to take care of your patients and those who seek your care. But, as a business, it is also important that you create a cohesive, healthy work environment so that all your employees or coworkers can work to their fullest potential.

For doctors who run their own business, it is extremely important to serve both your patients and your staff and utilize both your people skills and your medical training to allow your business to function at its highest level. Although being both a medical professional and a business owner can feel overwhelming and extremely compartmentalized, there are a few areas where these two professional hats overlap, and one of those is in running staff meetings.

Effective staff meetings have the potential to bring about high performance and positive changes within the workplace, while ineffective staff meetings have the potential to derail productivity and create strained relationships between coworkers. Creating an environment where staff meetings are truly effective is essential to the growth and productivity of the workplace.

To find your ideal medical office lease in Los Angeles, contact Boulevard Medical Properties today.

In this article, we are outlining 9 tips to help you run a successful, productive, positive staff meeting!

1. Find a time that works for most of your employees and their schedules

Finding a time that isn’t going to interrupt the flow of your employees’ day is an important aspect to setting a meeting. Find a time that works for the greatest number of people. Maybe a catered lunch meeting is your answer! Maybe a coffee meeting in the morning is right for you. Whatever it is, being considerate of everyone’s schedule and putting in a little effort to make the timing work for everyone will go a long way.

2. Invite Relevant People

Considering who will find the information in the meeting relevant is crucial to efficiency. Only invite the people who need to be there. Inviting other people causes irritation and distractions.

3. Outline a Clear Objective

When you schedule a meeting, have an objective in mind. General meetings often yield no results. When you have a goal, it is easier to focus the meeting to help meet that goal. Make your objective clear not only to yourself, but to everyone attending the meeting.

4. Use Notes

It is very easy to get off track in a meeting, particularly if other people chime in and take the conversation off course. Bringing notes or an outline can help bring things back into focus and ensure that all the things you plan to say get said.

5. Take Notes

When other people have ideas or make good points, jot them down. Not only is this beneficial to you moving forward, but it shows you are engaged in the meeting and take their thoughts seriously.

6. Encourage Engagement

Ask questions, listen to answers, and encourage everyone in attendance to engage. Meetings allow you the opportunity to hear different perspectives and fresh ideas, and you won’t get either of those if none of your attendees engage with you.

7. Manage Conflict

If there is to be a conflict, manage it. Fighting or hot-headed back-and-forth bring very little positive result. Moderation is key in meetings where attendees get emotional, and it can prevent the entire meeting from turning out to be a waste of time. Additionally, managing conflict in a meeting will prevent conflict from spreading into the workplace.

8. Stick to the Schedule: End on Time

There are few things more frustrating than scheduled meetings that drag on far beyond the scheduled time. Respect the time and attention span of your attendees and end a meeting on time. If you don’t get to something, keep it on your agenda and cover it in the next meeting!

9. Create Actionable Plans

Before you dismiss your employees, make sure anything you want done is set into action. Create action items and tasks when appropriate and make goals that are attainable!

Medical Office Space for Lease in Los Angeles

At Boulevard Medical Properties, our goal is to help you create the best, most positive and productive workplace. If you have questions about medical office space for lease in Los Angeles, how our office leasing system works, or anything else under the sun, please give us a call today!

Becoming a Better Office Manager

Managing a medical office can come with a lot of tough decision-making, conference sitting, and note taking. But there are several ways that you can harness your natural skill and leadership into making your office a cohesive, harmonious, and productive workspace.

As an office manager, you may be the one taking the most flak from other staff members and departments regarding performance or statistics. And whether you are actually responsible for these things, it’s good to be aware and progressive in helping your team come up with the best solutions to solve any given problem. In order to prevent you from being known as the “lazy” office manager in your space, our friendly staff members at Boulevard Medical Properties have some ideas for you to follow to help you stay on your game.

To find the medical office rent in Los Angeles that suites your needs best, get in touch with Boulevard Medical properties today.

Answer All of Your Calls

The best kind of office manager is one who is present at all times. This means taking the time to answer your calls and return any messages that are left for you. This lets the client or customer know that you are on top of the goings-on around the office, and that you wish to give them individual time and attention.

The same goes for emails. Try to give yourself no more than a 24-hour turnaround rate with your emails. If someone sends you a message, you should be responding to them in less than a day.

Understand Your Employee’s Tasks

Don’t be afraid to work right alongside your staff members. You should have a clear understanding of what they’re doing, so that you can perform the job as well. Knowing what your employees are tasked to do, and the process of completing those tasks can help you better prioritize projects and manage talents in the workplace. Plus, you’ll be able to see the full fruits of your employees’ productivity as well!

Get Up from Your Desk

While answering your calls and emails is very important, it’s also important that you not spend all day at your desk. You should be able to get up and walk around to monitor the activity of your staff members day by day. Stepping out of the office lets your employees know that you are approachable and share an active interest in the work being performed on that day.

You can observe and interact with your employees and clients several times a day so they understand how present and passionate you are on a daily basis. This is the best way to know what’s going on in your clinic, and it will help you feel like you don’t have to manage from afar.

Be a Great Example for Your Team

You want to approach each new day by asking yourself the question, “What can I do to be a good example today?” Show your employees that you respect them by getting familiar with the work they’re doing. Get your hands dirty by learning to work right alongside them, observing and interacting with the practices that will work best for your clinic. Be attentive and present, making sure to answer all calls, emails, and questions that come your way. Be proud of what you do!

It’s important to meet with designated representatives or outside clients to review new proposals that can help your practice become more efficient and profitable. Avoid starting rumors or promoting gossip by maintaining the workplace as an honest and trustworthy environment. Ask questions in areas you do not know and seek to improve upon your every skillset. Your team will truly notice your efforts!

Medical Office Rent in Los Angeles

For more information about becoming a great clinic office manager, or if you are in need of a trustworthy space for rent, you can contact us online at Boulevard Medical Properties any time. You can also give us a call at (818) 882-5700 to speak with a representative right away. We look forward to helping you find the right medical office rent in Los Angeles!