Tag Archives: manager

Becoming a Better Office Manager

Managing a medical office can come with a lot of tough decision-making, conference sitting, and note taking. But there are several ways that you can harness your natural skill and leadership into making your office a cohesive, harmonious, and productive workspace.

As an office manager, you may be the one taking the most flak from other staff members and departments regarding performance or statistics. And whether you are actually responsible for these things, it’s good to be aware and progressive in helping your team come up with the best solutions to solve any given problem. In order to prevent you from being known as the “lazy” office manager in your space, our friendly staff members at Boulevard Medical Properties have some ideas for you to follow to help you stay on your game.

To find the medical office rent in Los Angeles that suites your needs best, get in touch with Boulevard Medical properties today.

Answer All of Your Calls

The best kind of office manager is one who is present at all times. This means taking the time to answer your calls and return any messages that are left for you. This lets the client or customer know that you are on top of the goings-on around the office, and that you wish to give them individual time and attention.

The same goes for emails. Try to give yourself no more than a 24-hour turnaround rate with your emails. If someone sends you a message, you should be responding to them in less than a day.

Understand Your Employee’s Tasks

Don’t be afraid to work right alongside your staff members. You should have a clear understanding of what they’re doing, so that you can perform the job as well. Knowing what your employees are tasked to do, and the process of completing those tasks can help you better prioritize projects and manage talents in the workplace. Plus, you’ll be able to see the full fruits of your employees’ productivity as well!

Get Up from Your Desk

While answering your calls and emails is very important, it’s also important that you not spend all day at your desk. You should be able to get up and walk around to monitor the activity of your staff members day by day. Stepping out of the office lets your employees know that you are approachable and share an active interest in the work being performed on that day.

You can observe and interact with your employees and clients several times a day so they understand how present and passionate you are on a daily basis. This is the best way to know what’s going on in your clinic, and it will help you feel like you don’t have to manage from afar.

Be a Great Example for Your Team

You want to approach each new day by asking yourself the question, “What can I do to be a good example today?” Show your employees that you respect them by getting familiar with the work they’re doing. Get your hands dirty by learning to work right alongside them, observing and interacting with the practices that will work best for your clinic. Be attentive and present, making sure to answer all calls, emails, and questions that come your way. Be proud of what you do!

It’s important to meet with designated representatives or outside clients to review new proposals that can help your practice become more efficient and profitable. Avoid starting rumors or promoting gossip by maintaining the workplace as an honest and trustworthy environment. Ask questions in areas you do not know and seek to improve upon your every skillset. Your team will truly notice your efforts!

Medical Office Rent in Los Angeles

For more information about becoming a great clinic office manager, or if you are in need of a trustworthy space for rent, you can contact us online at Boulevard Medical Properties any time. You can also give us a call at (818) 882-5700 to speak with a representative right away. We look forward to helping you find the right medical office rent in Los Angeles!

Communication Tips Every Manager Should Practice

Excellent communication is a foundational management skill. But ask managers how often they talk to their employees, and you’d be surprised by their answer. After you secure your medical office lease in Los Angeles, it’s time to dial in your office’s communication.

According to a Gallup report, managers account for a huge variance in employee engagement. The lack in engagement was due to the managers’ inability to create an environment where employees feel comfortable and motivated.

The report further explains that reliable and meaningful communication is the basis of a healthy relationship between employee and manager. But it’s not enough for managers to talk to employees during performance reviews; communication should be consistent whether it’s done in person, through email, or over the phone.

Given the importance of communication in the workplace, managers need to practice open communication with their employees. Here’s how they can start:

1. Establish the culture

It starts with the manager. Being transparent about the challenges of the company and its goals establishes trust among employees. Start by scheduling confabs with team members. The informal nature of communication will help personnel become comfortable in sharing their insights and challenges.

If possible, meet employees one-on-one. It’s an excellent opportunity for managers to check on individual employee’s progress and talk about roadblocks. A team huddle is also a great tool for catching up with the team’s progress. Keep the meeting short (about 10-15 minutes) and reserve the lengthier meetings for quarterly assemblies.

2. Listen, listen, listen

It’s not called communication if only one person is doing all the talking. Listen to what the employees are saying (and not saying). Sometimes what is unspoken weighs more than what is clearly articulated.

Take feedback seriously and offer an explanation why the company cannot implement their suggestions, if that is the case. If the employees seem to be timid in giving comments, consider the company’s attitude toward receiving feedback. It is possible that the employees feel hostility from management whenever they offer criticism.

3. Recognize good work

When it comes to giving feedback, most managers are quick to point out the negative. Although constructive criticism can be a tool for helping an employee improve his performance, it still feels good to hear the good things. When delivering positive feedback, make sure that it’s specific (“Your competitive analysis helped us develop a new product that the competition doesn’t have.) and close to the time when the positive behavior was shown.

However, there are times when negative feedback is necessary. When delivering negative feedback, find a private place where you can discuss the areas for improvement. Be specific in your comments, just as you would in giving positive feedback.

4. Aim for brevity

Efficient communication is about delivering your message in the most succinct way possible. It’s about showing respect to employees and their busy schedules. Whenever possible, say only what is necessary. Remember, brevity is beautiful.

5. Establish a means of communicating

Your office culture determines the medium for your message. Although email is acceptable, nothing beats face-to-face communication. Coaching and counseling require a person’s undivided attention and are best for in-person meetings.

Moreover, written messages can be construed differently. That said, the message is best delivered electronically if it’s more of an FYI and does not require input. Urgent matters, however, should be conveyed in person. Email often lacks the context and the tone present in verbal communication. Because of this, the messages do not often create an impact among employees.

Employees want to know that their contributions matter. It’s hard for them to see how their involvement helps the company reach its goals if managers don’t reach out to communicate this. Managers have the responsibility of creating a shared vision for their team.

Medical Office Lease in Los Angeles

Boulevard Medical Properties helps tenants find the perfect space for their medical lease in Los Angeles. Contact Boulevard LA today to set an appointment.