Tag Archives: dentist

Practice Management for Dentists

Whether you just got your degree or have been running a dental practice for years, managing your practice is a lot more intricate than just cleaning teeth. Finding new patients, keeping existing patients, hiring competent staff, and balancing finances are just a few things you need to think about to have a successful dental practice. Being a dentist doesn’t just mean being a doctor but needing to be a business owner too. According to Dentistry IQ, they took a poll of 100 practice management experts and learned that the most consistent topics regarding practice management are leadership, communication, and teamwork. Another major part of having a successful dental practice is location and aesthetic. Speak with Boulevard Medical Properties today to find the best dental suites in Los Angeles that will make your practice flourish and thrive.

Leadership, Communication and Teamwork

Being an effective leader leads to an efficient team, so you cannot really have one of these attributes strong without the other. Just like in any other role, being a leader in your dental practice requires honest communication without being harsh, clear expectations, open mindedness while also being consistent, and the ability to properly delegate. According to the American Dental Association, being an effective leader will “help improve efficiency, reduce redundancy and waste, and keep everyone feeling confident and focused.” Communication is of the utmost importance because it ensures that your expectations and boundaries are clearly defined, and leaves no room for misinterpretation. The best way to be a leader is to instill trust by following through with your promises, be dependable, communicate effectively, and always lead by example. Once you become a strong leader, you will naturally have a strong team.

Location, Location, Location

First impressions are always the most important, which is why the location and aesthetic of your office is paramount. Finding a dental office that is easy to locate and provides a comfortable experience for patients will make all the difference in the world. Boulevard Medical Properties knows how to find the best dental suites in Los Angeles and are a great asset to have on your team. We take the hassle out of finding the best place for your practice, so you can focus on making your practice the best it can be. The process doesn’t stop once the lease is signed but is ongoing.

Patient Satisfaction

Now that you’ve created a strong team around you, another important aspect to your practices success is finding and keeping patients. By keeping patients satisfied, supplying them with an excellent experience, and understanding their needs, you will establish a connection and relationship with a recurring source of income for your practice. The way that you deal with a patient’s dissatisfaction is just as important as how you deal with a satisfied patient because those who are unhappy are much more likely to be vocal than those who are happy. Again, communication is also a huge component to your relationship with your patients. Being upfront and open with your patients from the beginning is a great way to keep everyone on the same page, and mitigate any dissatisfaction that may come from miscommunication. Although customer service is extremely important, there are bound to be some patients that have an unpleasant experience, but don’t count them out right away. Giving your dissatisfied patients the opportunity to voice their complaints in a non-hostile environment, being honest with your patients, and being willing to discuss solutions are great ways to win back their trust.

There are many things that you can do to ensure proper practice management, but don’t let your building be one of the things bringing your practice down. Boulevard Medical Properties can help you with dental suites in Los Angeles, and make sure that your office is ready to take on every satisfied patient you have in your future. Contact us today here!

Staying Up to Date with Your Dental Practice

Staying up-to-date in your dental practice could be the difference between exponential growth and shutting the doors. Employing the latest technology, finding the appropriate dental office rent in Los Angeles, and running your office efficiently are all keys to a successful practice.

Using the latest technology both in your treatment options as well as in your business operations is very important to the success of your practice. If your business operations aren’t up to snuff it can cause significant issues both in your bottom line and in your reputation with your patients.

For example, if your scheduling is off and patients routinely must wait, then that might be the last time you see that patient. Everybody’s time is valuable, and nobody likes to wait when it isn’t necessary. But, believe it or not, there are many doctors and dentists out there who routinely run behind and they have done it for so long that it has become normal for them. It might be a normal part of the work day for them, but it is crushing productivity and irritating patients.

It’s unrealistic to think there will never be a time that you might run late. Emergencies do happen. But when you have a reputation of keeping your patients waiting, you risk losing them completely and you wipe out your chance for referrals. You could have a beautiful and well-appointed office in an excellent location with all the latest bells and whistles, but if you are never on time, it will be difficult to keep the doors open.

Get Your Timing Down

If you find yourself running behind on a regular basis, it’s time to let technology help you get back on track. Chances are, your lateness is a result of either scheduling problems in your front office or poor time management in the back office. Which is it for you?

There are a variety of scheduling programs that can help you document practices and procedures for scheduling patients. For example, you can add patient notes, so your scheduler can be specific about what the patient needs (ex: next visit: X-rays, cleaning, filling.)

You can help your scheduler by establishing a policy of set times for various procedures, so everyone knows how long each treatment option takes and there are no surprises in the schedule. There is software available that allows you to establish set times for different procedures and it will automatically allocate the right time.

Oftentimes, the most significant issue is a disconnect between the front office staff and the back-office staff. Many times, the front office staff scheduling the appointments really doesn’t understand how long or how involved each procedure might be, so they schedule too much time or too little. It’s important for everyone to be on the same page and well-trained so easy mistakes can be avoided, and patients are not left waiting needlessly.

If the problem is in the back of the office and either the doctor or other dental staff are taking longer than they should, then a re-training or an adjustment in scheduling times needs to happen so patients aren’t left wondering what in the world is taking so long.

There is a lot to consider as you look to keep your practice up-to-date. Scheduling, technology and a nice office and convenient location are just a few of the things that need to be considered. A smart piece of due diligence would be to contact Boulevard Medical Properties now and schedule a consultation. The Boulevard team has the knowledge and expertise to point you in the right direction and get you a dental office lease in Los Angeles that works for your organization.