Tag Archives: dental office

How To Build an Efficient Dental Team

It’s easy to forget that a medical practice is also a business. As the saying goes, time is money, and the best way to procure more time is with effective dental team training. Having a dental team that works well together will increase your office’s ability to schedule and retain more patients. Since the livelihood of a dental office relies on repeat appointments and referrals, being efficient will make you stand out from the rest. A good dental office cleans their patient’s teeth. A great dental office does it efficiently. Boulevard Medical Properties can help you search for the perfect dental office space to improve efficiency and funnel more potential patients through your door.

The Members of the Team

The first and most important aspect of a dental team is the individuals that comprise it. A team is only as strong as its weakest member because one member can bring down the efficiency of the whole team.

Even when you have a team that consists of all great workers individually, it may not mean they work well together. Every department of the dental office needs to work together smoothly to create an efficient environment. Find team members that collaborate well together, trust each other, and can communicate clearly with one another.

Clarity in Job Responsibilities

Make sure that each team member has his or her job role clearly defined. Some roles in dental team training are obvious by position, such as reception team members. But there are some parts of the job that might fall into more than one department. Being as thorough and clear with each person’s job description will mitigate any possibility for confusion, which will increase efficiency.

It is good practice to routinely have meetings with each department to remind them of their specific roles. It is also a good idea to foster an environment where team members are not intimidated to ask questions if there is confusion.

Create an Environment for Productivity

The way that your office is designed can make a huge impact on productivity and efficiency. If the administrative team members are sitting in the same area as the front desk team members, the distraction of patients coming in and out could decrease productivity for the administrative team.

There are many ways that placing certain members in certain areas of the office can create a better workflow. Sometimes there may need to be trial and error to get the perfect work environment situated. However, the sooner you can find a balance, the sooner productivity will increase.

Boulevard Medical Properties understands the importance of medical office design. We have experience finding the perfect location and interior design for every medical practice. Work with us to help find the right spot for you, and take the guesswork out of the whole process.

Create Goals and Incentives

Another aspect to add to dental team training is a shared vision. Creating realistic goals will help the team challenge themselves, while not feeling overwhelmed. If you set the goal too high, there may be some apathy from team members who think they can’t reach the goal. Using smaller goals to work towards a larger goal is a great way to keep everyone motivated and optimistic.

Add bonus incentives to the team for achieving these goals. This could be as small as donuts brought to the office, or as big as a monetary bonus for each member.

Whatever you pick, it creates a fun, competitive environment that many people thrive on. Be cautious not to single any one person out with extra positive or negative recognition. This can have a counterproductive effect. Always reward the team as a whole, so they continue to feel trustworthy and reliant on one another.

Staying Up to Date with Your Dental Practice

Staying up-to-date in your dental practice could be the difference between exponential growth and shutting the doors. Employing the latest technology, finding the appropriate dental office rent in Los Angeles, and running your office efficiently are all keys to a successful practice.

Using the latest technology both in your treatment options as well as in your business operations is very important to the success of your practice. If your business operations aren’t up to snuff it can cause significant issues both in your bottom line and in your reputation with your patients.

For example, if your scheduling is off and patients routinely must wait, then that might be the last time you see that patient. Everybody’s time is valuable, and nobody likes to wait when it isn’t necessary. But, believe it or not, there are many doctors and dentists out there who routinely run behind and they have done it for so long that it has become normal for them. It might be a normal part of the work day for them, but it is crushing productivity and irritating patients.

It’s unrealistic to think there will never be a time that you might run late. Emergencies do happen. But when you have a reputation of keeping your patients waiting, you risk losing them completely and you wipe out your chance for referrals. You could have a beautiful and well-appointed office in an excellent location with all the latest bells and whistles, but if you are never on time, it will be difficult to keep the doors open.

Get Your Timing Down

If you find yourself running behind on a regular basis, it’s time to let technology help you get back on track. Chances are, your lateness is a result of either scheduling problems in your front office or poor time management in the back office. Which is it for you?

There are a variety of scheduling programs that can help you document practices and procedures for scheduling patients. For example, you can add patient notes, so your scheduler can be specific about what the patient needs (ex: next visit: X-rays, cleaning, filling.)

You can help your scheduler by establishing a policy of set times for various procedures, so everyone knows how long each treatment option takes and there are no surprises in the schedule. There is software available that allows you to establish set times for different procedures and it will automatically allocate the right time.

Oftentimes, the most significant issue is a disconnect between the front office staff and the back-office staff. Many times, the front office staff scheduling the appointments really doesn’t understand how long or how involved each procedure might be, so they schedule too much time or too little. It’s important for everyone to be on the same page and well-trained so easy mistakes can be avoided, and patients are not left waiting needlessly.

If the problem is in the back of the office and either the doctor or other dental staff are taking longer than they should, then a re-training or an adjustment in scheduling times needs to happen so patients aren’t left wondering what in the world is taking so long.

There is a lot to consider as you look to keep your practice up-to-date. Scheduling, technology and a nice office and convenient location are just a few of the things that need to be considered. A smart piece of due diligence would be to contact Boulevard Medical Properties now and schedule a consultation. The Boulevard team has the knowledge and expertise to point you in the right direction and get you a dental office lease in Los Angeles that works for your organization.