The average patient spends 121 minutes with you and your team every time they seek medical care; of that, only 20 minutes are spent with the physician. This estimate is based on time spent on travel, filling out paperwork, or communicating with other members of staff like nurses – but much of it is spent in the waiting room.
If you own a medical office space in Los Angeles, it is a good idea to streamline your waiting room for more efficient patient interaction. (Money magazine reports that the average cost spent for sitting in the waiting room while waiting for health services is $43 per patient.) What follows are some simple but effective ideas for simplifying and improving your waiting room.
For more information about successfully running a medical practice and to find the right medical office space in Los Angeles for yours, visit Boulevard Medical Properties today.
Collect Patient Information — Before the Visit!
Send all paperwork to the patient via email, snail mail, or mobile app (such as eVisit.) If the patient can send it back at least a day before their appointment, the attending physician can review it and familiarize themselves with the information prior to meeting. This saves time filling out paperwork and getting to know many patient details on the day of.
Using HIPAA-compliant technology (such as eVisit) to see some of your patients virtually can save time and improve patient satisfaction. This can be especially true for patients who usually travel greater distances to see you at your medical office space in Los Angeles. Video consultations are rising in popularity because they offer the convenience and comfort of staying at home. Phone visits are also becoming more common, especially for people in more remote areas or others who don’t own computers or have internet service.
Have a System for Avoiding Bottlenecks!
Many times, a patient is either late for their appointment or simply fails to show, leaving empty spaces that could otherwise be filled with appointments or overly crowding other appointment windows.
Streamline your waiting room by creating a system to manage how often this happens in your office. For example, if a patient misses an appointment, they must pay a fee; if they are late, they must reschedule. You can also offer a grace period, so you don’t scare patients away. To hold patients accountable, make sure to gather their payment info and that they are aware of your policy when they make their appointment.
Create a Patient Survey!
If you are having a tough time identifying when bottlenecks occur at your medical office space in Los Angeles, how about creating a simple patient survey to help figure it out? Use the survey over several days and weeks so you can get the most accurate information available. Bonus: you will increase patient satisfaction just by showing them you value their time enough to survey them about it! This also increases patient compliance.
Questions on your survey might include:
● What time did you arrive in the waiting room?
● What time were you brought into the exam room?
● What time did the doctor enter the exam room?
● What time did you leave the office?
Try a Mobile Queue App!
Apps like QLess add patients to a virtual wait list, so they can check their spot in line without sitting around in your waiting room at your medical office space in Los Angeles. Using these apps, they can check their status and projected wait times. If your staff is running behind, your patient will be notified so they can adjust their schedule as-needed. Here are some of the Best Apps for Healthcare Professionals.
Medical Office Space in Los Angeles
Boulevard Medical Properties ensures your transition into your new medical office space in Los Angeles is as easy and smooth as possible. They provide a dedicated team of expert real estate professionals to guide you through the process from start to finish – and, they work with you through the term of your lease to make sure your practice flourishes in their community of medical specialists. Contact Boulevard Medical Properties today for an Appointment!