Excellent communication is a foundational management skill. But ask managers how often they talk to their employees, and you’d be surprised by their answer. After you secure your medical office lease in Los Angeles, it’s time to dial in your office’s communication.
According to a Gallup report, managers account for a huge variance in employee engagement. The lack in engagement was due to the managers’ inability to create an environment where employees feel comfortable and motivated.
The report further explains that reliable and meaningful communication is the basis of a healthy relationship between employee and manager. But it’s not enough for managers to talk to employees during performance reviews; communication should be consistent whether it’s done in person, through email, or over the phone.
Given the importance of communication in the workplace, managers need to practice open communication with their employees. Here’s how they can start:
1. Establish the culture
It starts with the manager. Being transparent about the challenges of the company and its goals establishes trust among employees. Start by scheduling confabs with team members. The informal nature of communication will help personnel become comfortable in sharing their insights and challenges.
If possible, meet employees one-on-one. It’s an excellent opportunity for managers to check on individual employee’s progress and talk about roadblocks. A team huddle is also a great tool for catching up with the team’s progress. Keep the meeting short (about 10-15 minutes) and reserve the lengthier meetings for quarterly assemblies.
2. Listen, listen, listen
It’s not called communication if only one person is doing all the talking. Listen to what the employees are saying (and not saying). Sometimes what is unspoken weighs more than what is clearly articulated.
Take feedback seriously and offer an explanation why the company cannot implement their suggestions, if that is the case. If the employees seem to be timid in giving comments, consider the company’s attitude toward receiving feedback. It is possible that the employees feel hostility from management whenever they offer criticism.
3. Recognize good work
When it comes to giving feedback, most managers are quick to point out the negative. Although constructive criticism can be a tool for helping an employee improve his performance, it still feels good to hear the good things. When delivering positive feedback, make sure that it’s specific (“Your competitive analysis helped us develop a new product that the competition doesn’t have.) and close to the time when the positive behavior was shown.
However, there are times when negative feedback is necessary. When delivering negative feedback, find a private place where you can discuss the areas for improvement. Be specific in your comments, just as you would in giving positive feedback.
4. Aim for brevity
Efficient communication is about delivering your message in the most succinct way possible. It’s about showing respect to employees and their busy schedules. Whenever possible, say only what is necessary. Remember, brevity is beautiful.
5. Establish a means of communicating
Your office culture determines the medium for your message. Although email is acceptable, nothing beats face-to-face communication. Coaching and counseling require a person’s undivided attention and are best for in-person meetings.
Moreover, written messages can be construed differently. That said, the message is best delivered electronically if it’s more of an FYI and does not require input. Urgent matters, however, should be conveyed in person. Email often lacks the context and the tone present in verbal communication. Because of this, the messages do not often create an impact among employees.
Employees want to know that their contributions matter. It’s hard for them to see how their involvement helps the company reach its goals if managers don’t reach out to communicate this. Managers have the responsibility of creating a shared vision for their team.
Medical Office Lease in Los Angeles
Boulevard Medical Properties helps tenants find the perfect space for their medical lease in Los Angeles. Contact Boulevard LA today to set an appointment.