Category Archives: Sustainability

Below is the archive of all blog articles related to the category “Sustainability”.

How To Build an Efficient Dental Team

It’s easy to forget that a medical practice is also a business. As the saying goes, time is money, and the best way to procure more time is with effective dental team training. Having a dental team that works well together will increase your office’s ability to schedule and retain more patients. Since the livelihood of a dental office relies on repeat appointments and referrals, being efficient will make you stand out from the rest. A good dental office cleans their patient’s teeth. A great dental office does it efficiently. Boulevard Medical Properties can help you search for the perfect dental office space to improve efficiency and funnel more potential patients through your door.

The Members of the Team

The first and most important aspect of a dental team is the individuals that comprise it. A team is only as strong as its weakest member because one member can bring down the efficiency of the whole team.

Even when you have a team that consists of all great workers individually, it may not mean they work well together. Every department of the dental office needs to work together smoothly to create an efficient environment. Find team members that collaborate well together, trust each other, and can communicate clearly with one another.

Clarity in Job Responsibilities

Make sure that each team member has his or her job role clearly defined. Some roles in dental team training are obvious by position, such as reception team members. But there are some parts of the job that might fall into more than one department. Being as thorough and clear with each person’s job description will mitigate any possibility for confusion, which will increase efficiency.

It is good practice to routinely have meetings with each department to remind them of their specific roles. It is also a good idea to foster an environment where team members are not intimidated to ask questions if there is confusion.

Create an Environment for Productivity

The way that your office is designed can make a huge impact on productivity and efficiency. If the administrative team members are sitting in the same area as the front desk team members, the distraction of patients coming in and out could decrease productivity for the administrative team.

There are many ways that placing certain members in certain areas of the office can create a better workflow. Sometimes there may need to be trial and error to get the perfect work environment situated. However, the sooner you can find a balance, the sooner productivity will increase.

Boulevard Medical Properties understands the importance of medical office design. We have experience finding the perfect location and interior design for every medical practice. Work with us to help find the right spot for you, and take the guesswork out of the whole process.

Create Goals and Incentives

Another aspect to add to dental team training is a shared vision. Creating realistic goals will help the team challenge themselves, while not feeling overwhelmed. If you set the goal too high, there may be some apathy from team members who think they can’t reach the goal. Using smaller goals to work towards a larger goal is a great way to keep everyone motivated and optimistic.

Add bonus incentives to the team for achieving these goals. This could be as small as donuts brought to the office, or as big as a monetary bonus for each member.

Whatever you pick, it creates a fun, competitive environment that many people thrive on. Be cautious not to single any one person out with extra positive or negative recognition. This can have a counterproductive effect. Always reward the team as a whole, so they continue to feel trustworthy and reliant on one another.

4 Dental Practice Challenges to Address Immediately

Whether you own your own dental practice or work for one, being aware of the biggest dental practice challenges can help you avoid them altogether. Sometimes these situations are out of your control if you’re an employee.  If you own your own dental practice, familiarize yourself with these threats so you prevent them from happening.

Competition

Competition from other practices can be a big threat to your own. For this reason, you want to stay up to code on the newest medical procedures, keep a fresh and lively looking business, and maintain clean and up to date equipment. If a medical practice opens near you and starts offering competitive prices, you may want to examine your finances and see if lowering your costs is an option.

Increase in Costs

An increase in costs of medication or treatment is one of the biggest dental practice challenges. Make sure you’re getting the best bang for your buck. Work with organized insurance companies and enlist a financial management team to help keep costs down.

In addition to lowering costs of treatment, working with a financial management company can also help shift and organize money around to help your company save in the case of emergencies or future investments. For example, if an MRI machine stops working, you don’t want to go bankrupt when you have to purchase a new one. Having some money tucked away for these special occasions can end up saving your business in the long run.

Violations

Not following proper procedure methods and safety guidelines could have you seeing the end days of your dental practice. All employees, new and old, should be up-to-date and properly educated on any guideline changes. They should also how to use new equipment and medication.

Violations are usually caused by unqualified employees, lack of knowledge, or lack of safety guidelines. Over time, these can add up and cost you your business. Some of the most common violations include improper disposal of biohazardous waste material, hand hygiene, and many more that you can read about here.

Poor Dental Office Design

Poor dental office design can severely affect your business. Many dental offices these days are designed for efficiency and end up looking very sterile and boring. Dental offices are obviously not the hippest of places, nor do they have to look that way, but a few modern touches never hurt. When an office gives off the vibe that the designer really cared about the feel of the space, it communicates to the patients that this dental practice really cares about them. This is often one of the easiest dental practice challenges to address.

Things like paint color, flow or feng shui of the space, efficiency, and cleanliness are all factors to consider. For example, choosing a nice blue palette with a fun design may make patients feel calmer in the space. It increases their opportunity for a great visit and for repeated business.

Working with a dental property management company, like Boulevard Medical Properties, to help you choose and design the perfect office space may save your practice in the end. Boulevard takes into account all of your specific dental practice needs and offers some of LA’s most desired locations. We can also help you find ways to turn your office green, help with repairs, and aid in a lease negotiation.

These dental practice challenges may seem daunting, especially when you’re new to owning a dental practice. However, the more information you have, the more you can do to prevent them from happening.

How to Handle the Stress of Running Your Own Medical Practice

Running your own medical practice can be one of the most rewarding experiences of your life. It can also be one of the most stressful. While you are helping to improve the lives of countless patients, it’s important to make sure your own mental state doesn’t take a toll. Here are some ways to handle the stress of running your own medical practice. To find the right medical office for rent, get in touch with Boulevard Medical Properties today.

Find the Right Medical Office for Rent

Finding the space that’s right for you can be daunting. When it comes to price range, location, size, and overall layout, you want to make sure you find the right fit. With so many factors to consider, it’s wise to seek help from experts who are able to assist in the search process.

At Boulevard Medical Properties we work with a range of medical professionals and to help them find the medical office space they need.

Settling In

It’s unlikely you will stumble upon the perfect medical office rent parameters. You will want to find something that falls within your budget, and also matches the length of time you want to be secured in your location. This will likely require negotiation.

Boulevard Medical Properties can assist in this process. Once the lease is negotiated, we can also help with all your construction needs. From initial design to decorating your medical office space, we will bring you to a space you desire.

These initial steps can be overwhelming, which is why it’s so important to seek professional help. Do not take on more than you can handle. Remember that it’s okay to need help along the way.

Seek Supportive Staff

It’s so important to make sure you have enough staff to support your business. Hire reliable and focused staff members to assist with tasks from ensuring on-time payments, making sure appointments are kept, and following up about on-time payments.

Hiring experienced companies to help with medical billing services may prevent worries about payment collections, giving you more time to focus on what matters: Helping your patients.

Maintain Healthy Habits

Prioritize a work-life balance. While many people enjoy the hustle, allow time for your mental and physical health. You have chosen a rewarding career, but remember to find joy outside of work as well. This could be going for a daily walk at sunset, cooking yourself a nice meal, and taking time to meditate and clear your mind. Maintain healthy habits, including eating a balanced diet and taking care of your body. If you prioritize your own mental health, you will likely increase your ability to focus at work.

Meditation is a great option to clear your mind, and breathing techniques can help you relax if you’ve had a stressful day at work. Research phone apps that guide you through meditation, or you can do it on your own simply by sitting in an upright position with your eyes closed and silently focusing on your breath for five to ten minutes.

Use Automated Technology

Use automated services to assist when possible. Technology can be for sending out newsletters to clients and appointment-reminder texts or emails, or for scheduling purposes. There are actually real-time online scheduling services where clients can set their own appointments. However, ensure prior to using that all parties involved are able to properly use the technology you are offering. Some of your older patients may be more comfortable setting appointments in a traditional setting at the front desk.

Keep a Positive Attitude

In the medical industry, having a positive attitude and professional relationship with patients is so important. Although some diagnoses are unfortunate, your attitude can help guide the patient to accept their new reality. Focus on what matters, helping your patients to the best of your ability. Seek help when you need it.

Signs it’s Time to Expand Your Practice

Lots of physicians dream about starting their own medical business and turning it into a popular and incredibly successful practice. For many doctors, this dream comes true, and new dedicated practices are established as a result. But how are you supposed to know when it’s time to expand your practice? With the help of Boulevard Medical Properties, you can recognize the major signs that are telling you it’s time to take the next step with your medical practice! Learn more about commercial real estate in Los Angeles when you talk with a talented team member from Boulevard Medical Properties today!

Think Over Your Schedule

If you are considering an expansion for your practice, take some time to reflect on your appointment schedule from the past year or two. If your business hours are packed all day consistently for a full calendar year, you may not have enough open business hours or physicians available to best serve your patients. Incredibly busy office days and appointment bookings months ahead of time are signs of success and can be followed by a strategic expansion. When looking through your years to identify how much business you have on a daily basis, compare months that are more likely to have fewer appointments. Months like April, May, June, and July are more likely to have some fewer patients statistically, as patients are prone to taking vacation time off during this part of the year. If these lighter months are still profitable for the practice, an expansion might be a necessary and beneficial next step for your business!

Consider Your Location

While the quality of a physician is the most important factor when receiving healthcare, another important component is the location of the practice. If your business is not located in a prime area or prominent town, it could be more difficult to build lasting relationships with patients. Consider moving to better commercial real estate in Los Angeles if your location does not serve the demographic that best suits your business, even if the cost will be a little higher. Paying more in prime office space is cheaper than choosing a location that might make maintaining patients more difficult. Find out more about your options for commercial real estate Los Angeles when you contact a representative from Boulevard Medical Properties today!

Can Your Staff Handle It?

Whether you are a solo doctor, or you work in a co-op, there is a staff of people who are committed to the success of your practice. When considering an expansion to larger offices, longer hours or newer technology, you might also want to consider how your staff will handle the upgrades. The expansion you need may be to add more support staff or even another main physician to help increase the number of patients you can take along with a potential office building upgrade. A good way to tell if you need to add more support staff is to take stock of everyone on the payroll so far and pinpoint the last time a new hire was added. If you haven’t hired new personnel in a while and have maintained most of the support staff for years, it might be time to add another employee. Think about how your front desk is managing the workload, how capable your nurses, physicians’ assistants, resident doctors or lead physicians are handling the cases and determine if a new employee is the best expansion decision for your practice. When you’re ready to get started on the expansion of your dreams, call Boulevard Medical Properties and let one of their talented team members show you the best commercial real estate in Los Angeles. If it’s time to take your business to the next level, get the best to help when you contact Boulevard Medical Properties!

10 Things to Keep in Mind When Marketing Your Medical Practice

Marketing practices have evolved substantially with the addition of social media, but this also means it is easier to negatively impact your marketing strategies as well. Find out what the top 10 things to keep in mind when marketing your medical practice are by reading through the educational guide from Boulevard Medical Properties, then call today to discover all of your options for new medical suites for lease today!

Utilize Social Media Correctly

Social media has become a way to instantly connect with your target audience for significantly less than traditional marketing costs. However, this also means that any major mistakes or slip ups are not only instantly accessible to your clients, they are permanent since social media lives on the internet. Use your social media to promote healthy, positive news about your practice and staff, and be sure to always get consent when posting faces of anyone who isn’t your staff.

Implementing SEO The Right Way

Like social media, SEO or Search Engine Optimization, can be incredibly beneficial when used correctly, or detrimental when used improperly. The best way to make sure your SEO strategy is correct and beneficial is to hire an expert who knows a lot about how best to implement practices in order to not get marked down by internet search engines. SEO differs from paid ad services because all your traffic is garnered organically as opposed to paying for users to find your site.

Introducing Paid Search Ads

Paid search ads work very similarly to both SEO and social media marketing, with one caveat being that you have purchased the ads. Whether you are purchasing search engine or social media ads, this technique can be an effective way to traffic users to your website or page and transfer those users into paying customers. Don’t spend money that you shouldn’t have to by finding an expert on paid search ads, or you can study up on the subject before diving in with your first big investment.

Word of Mouth Marketing

Word of mouth marketing will take you back to the very basic ideal of marketing. This technique takes longer to implement, as it relies on the speed of organic communication and basic human need for medical services through your clientele, but it can result in loyal, long lasting clients. To ensure that your word of mouth marketing is optimal, always treat patients with kindness and attention to ensure that they have a great time in your office and are likely to tell others about your practice and procedures.

Promotional Marketing Strategies

Promotional marketing can be defined by a few different things, but mainly, it means your practice is using a promotion of some sort to get new customers in the door. Try offering a free medical service for new clients, or money off a popular service to introduce your business to the community. Any promotional work will do, as long as it is in the interest of the customer!

Email Marketing Campaigns

Another more basic and established marketing technique is email marketing. To ensure that this technique is beneficial, take down the emails of all clients and reach out to them regularly to update them about the practice, or to offer special deals on medical services. Be sure to email about updates that are not only promotional base to establish a good relationship with clientele.

Community Outreach Marketing

Show the community you work in that you are committed to their wellbeing! Participate in local events by setting up a booth or start your own event to get your practice name and face out to the public. Garnering goodwill for the community will enable new customers to choose your practice the next time they need a medical service!

New Client Marketing

New client marketing is incredibly important for any business, but especially a new practice. Offer special deals to first time patients and offer to give them a tour through your new office to establish trust! Find the best new medical suites for lease with help from Boulevard Medical Properties now!

Client Retention Marketing

Maintaining your clientele is just as important as getting new patients through the door. It is much cheaper to maintain an existing client than it is to get new patients set up, so make sure to devote enough of your efforts to keeping current clients involved in your practice!

Collaborative Marketing Strategies

Working together with other business in your community can be an effective marketing strategy as well. Pick well established and highly reviewed businesses to partner with and reach out to a whole new demographic of clients! Find the perfect medical suites for lease when you contact Boulevard Medical Properties today!

The Economics of Owning a Medical Practice

Owning your own medical practice is quite the big undertaking. While the freedom to make decisions about the care, treatment, and the way things are run in your own practice is liberating, it also comes with a handful of responsibility and exasperating expenses. There are many options to consider when starting up your own practice. For example, it is difficult to decide whether owning your own building for your medical practice or renting a medical office space in Los Angeles is more beneficial, as there are definitely advantages to both. There is also the looming statistic that most new businesses don’t have what it takes to stick it out after 5 years and end up folding altogether. Here are some expenses to keep in mind when making the decision of starting your own medical practice.

Start-up Fees

Initial fees to register a small business vary by state but can easily climb up to $800. Physicians are also required to pay government fees in order to practice in each state, another added expense.

Insurance

Another fee for starting your own medical practice is malpractice insurance, or professional liability insurance. This protects doctors from claims made against them by patients or damages from a civil lawsuit. All physicians are required to have this insurance before starting their own practice. Expenses for this insurance vary by state and focus or specialty. For example, a surgeon in California can expect to pay anywhere from $22,000 – $34,000 a year.

Other types of insurance also build the list of expenses. A physician’s own health insurance is one that is highly important, as well as any insurance being offered to their employees. In addition, property insurance for a medical office space in Los Angeles can range depending on location and size.

Equipment

Owners of their own medical practice are also responsible for purchasing all their own office furniture and equipment. This can range from basic stationary like paper, printers, fax machine, filing cabinets, phones, etc, to very expensive computers, patient scheduling programs, and medical tools, which are probably one of the biggest expenses.

Staff

In addition, physicians must keep in mind salaries for their employees. Medical assistants make a median salary of $34,785 and a nurse anesthetist’s median salary in 2019 is $180,100.

Hiring a consultant to help you start your practice is also very costly but may help you save money in the long run. They estimate that starting a private practice can add up to more than $100,000. This does not include continuing costs of owning a private practice to maintain and keep it running.

Owning Vs. Renting

Owning your own office building is another huge expense. Leasing can be a financial nightmare as well. There are, however, ways to maneuver around this, like renting from a medical office space in Los Angeles. Renting with a medical office space takes some of the stress out of starting your own medical practice and is possibly the best option. For example, Boulevard Medical Properties helps negotiate your lease step by step. They will walk you through each step of the way and put together a lease that fits your unique needs.

In addition, Boulevard Medical Properties’ consultants will help you negotiate the design and construction of building your own medical practice. Their specialists will meet with you to discuss your design ideas and take the construction off your hands from there with a hired team of professionals, leaving you with one less task to worry about. Boulevard is also highly conscientious of its energy use and takes the time to practice eco-friendly habits.

Medical Office Space in Los Angeles

If you’ve been considering starting your own medical practice, you may want to consider renting a medical office space in Los Angeles. Working with Boulevard Medical Properties will take some of the more troublesome aspects out of your hands so you can focus on the practice itself and all the other expenses you have to keep in order. Contact us today to learn more about your renting/leasing options.

Best Tactics to Improve Morale Around the Office

Running a successful practice can be time consuming and incredibly difficult in the first few years. There are an enormous number of obstacles to overcome in order to begin making real profits and though you might be running a majority of the practice yourself, your employees and partners also make up a large part of what makes the business function at its best. It’s important to foster feelings of contentment, happiness and an overall positive atmosphere between all employees because this will lead to a more collaborative and successful time in the office! Find a wide variety of ways to boost morale in the office with this list of tips and tactics from Boulevard Medical Properties. If you’re looking for a great price on medical office space in Los Angeles, get help from the experts when you call Boulevard Medical Properties today!

Improving Overall Office Morale

While the maintenance of a practice is a complicated and constant job, part of running a successful business is the maintenance of all employees. While some offices have an easier time finding and replacing employees that may quit or be fired, the medical field requires candidates that not only fit the specialty of your practice but can also mix well with the other staff members. It is also significantly harder to train any new staff member and integrate them into your office than it is to retain all employees for years at a time, and because of this, it is necessary to keep overall office morale high. To do this, you will want to make sure that all employees continue to feel needed, appreciated and heard. There are several ways to establish this in your office, and you can choose methods that best fit your personality and the integrity of your office.

If you are concerned about your employees feeling underappreciated or burnt out from work, a great way to help foster a more positive atmosphere is to start building employee relationships outside of the office. Organizing a party or get together away from the practice can be a great way for everyone to relax as a group and bond. When coworkers establish more personal relationships with one another, it can lead to a more enjoyable office atmosphere. If your employees are feeling more discouraged about the kind of work they’re doing, mix up the environment a little to help get the creative mind thinking. Introduce new approaches to daily routines and ask for suggestions and feedback from employees about things they like and dislike, as well as ideas about what new additions could be introduced into each work day. Allowing your employees to feel like they are not just at work to earn money fosters a passion for doing good work and being great every day. Find medical office space in Los Angeles that allows you to do great work each day when you let the professionals at Boulevard Medical Properties help you sign your next lease.

No matter what new approach you choose to boost office morale, the most important aspect to anything you do is making sure the gesture is authentic, and fosters feelings of job fulfillment in your employees. Feeling needed, creative and listened to is incredibly important to people who care about their work and engaging with them to achieve a job contentment means that they will be loyal to you, and they will do great work for you. Always make sure your team is in the best office possible when you contact Boulevard Medical Properties. We will make sure you love your new medical office space in Los Angeles, so your business and employees can thrive!

How to Effectively Stock Your Medical Office

Finding an amazing place for your medical practice is the first step, but there is so much more to do to create an attractive environment for your patients once the space is selected. Here are some pointers to make sure that your medical office space is properly stocked, so that you are attracting as many patients as possible. Let’s not forget that without a location for your medical practice, none of this matters, so be sure to find the best medical office space in Los Angeles. Boulevard Medical Properties is here to help you with that medical office space and can help you find the foundation that the rest of your practice will build off.

Medical Office Checklist

The task of stocking your medical office may seem daunting, but here is a helpful checklist to get you going on the right path while staying organized. Speaking of being organized, the first things that you will want to obtain are items that will make your practice more standardized and give you the ability to handle patients smoothly. Setting up appointment scheduling software, billing software, electronic health record software, and any other organizational software will give you the ability to make sure everything runs according to plan. Be sure to train your staff on the software and the proper organizational flow. Telephones and emails are pretty important at the beginning too because your patients need to be able to communicate with you if anything is going to get set up. Many medical offices would benefit from having some type of faxing component, whether an old school fax machine or one that works through email. Furniture for your waiting room, examination rooms, offices, and other areas is a must at the beginning as well. Finally, examination equipment and medical supplies will fill out the rest of the space and make allow you to effectively treat patients.

Organization is Key

It is easy to become overwhelmed, and possibly let stress take over during the stocking process. The best way to combat this is by being organized, and using detailed lists to track your progress. First, brainstorm with your team about all the things you can think off the top of your head that will be needed, and compile them into a list. Next, organize that list from most important to least important, as well as most difficult to obtain to easiest. This will help you realize which things need to be sought first, and what can be saved for later. Finally, give everyone a copy of the list, and as things come up, add it to the list. Meeting together once a week to get status reports and list updates helps everyone be on the same page. One thing that you do not need to worry about is finding the best medical office space in Los Angeles for your practice. Boulevard Medical Properties will take care of this step for you and make sure that you find the perfect space for your practice without having to spend all your time searching.

How Being Organized and Properly Stocked will Help Your Practice

By effectively stocking your medical practice, you create an environment where patients feel safe and taken care of. This will help you retain and attract patients better. Being organized and prepared gives you the ability to have a fully trained and efficient staff that will instill trust in your patients from the moment they enter your space. This also gives you the ability to reach out to patients with upcoming appointments to confirm with them, as well as follow up with patients who recently had an appointment. Creating patient satisfaction is much easier when everything in your office runs smoothly.

No matter what type of medical practice you have, being prepared and properly stocked is best for your business. Boulevard Medical Properties is here to help you find the perfect medical office space in Los Angeles so you can begin stocking it now. Contact us today by clicking here.

Involving the Pharmacist with Your Team

If you are running a medical practice, it may be a good idea to begin bringing on your own pharmacist connection and forego utilizing an outsourced company when your patients need medications filled or updated. There are several benefits that can come from having your own personal, committed pharmacist, and if your patients are utilizing medications frequently enough, it may be a great new step to you creating more revenue for your practice. If your team is expanding and you need a new medical office lease in Los Angeles, contact the professionals at Boulevard Medical Properties today to start finding a great new office space.

Partnering with a Pharmacist for Your Practice

Under normal circumstances, doctors handle only the prescribing of medications, and leave the ordering and filling of the prescription up to the patients. If you decide to begin forming a relationship with a specific pharmacist or technician, there are benefits that can come out of this arrangement. There are several factors that go into properly adding a pharmacist to your roster of physicians, but once the technical aspects have been approved, there are specific things that you should consider when moving forward in this process. The first is the personalities of whoever you choose to involve your practice with. Before signing with a pharmacist, be sure that not only their medical habits are in line with your own, but that you genuinely get along with them. If the relationship is not mostly symbiotic, there may be friction down the line, and you will be working with this person or team for a significant amount of time. Personality tests are often the most important first step in the process of finding the right new pharmacists to partner your practice with.

The next important step in the process is to identify specifically what the role of the pharmacist will be regarding your practice and your patients. If you choose to allow the pharmacist to have a more hands-on role in your business, make sure you map out a clear definition of what that would look like so that no misunderstandings occur in the future. It may also be necessary for your medical practice to inform patients when you begin the process of finding the right pharmacist, and to have open communication with patients when the pharmacist officially begins their duties. When your team begins to expand, don’t get stuck in a building that doesn’t support your growth, expand your medical office lease in Los Angeles to a better space that allows you to focus on the medicine. Call Boulevard Medical Practices today to start looking into better office space solutions now.

If your practice has addressed a real need for a pharmacist, this expansion could be an incredibly beneficial step for your business. The real way to determine how a pharmacist or technician would positively increase your practice is to look at the statistics of a few different business aspects. If you are constantly outsourcing your pharmacy needs for patients, connecting a technician could be a great expansion that could increase your business and your revenue. If prescriptions are not a main aspect of how your practice runs, this expansion may be an unnecessary addition that requires funds you could administer to other areas. Consult your current team members and, if appropriate, your most frequent patients to see if adding this service could increase your business. Find a great new medical office lease in Los Angeles with the team at Boulevard Medical Properties today and start your expansion journey now!

Addressing Employee Burnout

The environment that health care providers work in is full of stressors, especially if you work in the big-city hustle. Working through packed schedules, at a demanding pace, under pressure is not easy on anyone involved. Add to that an inherent high level of emotional intensity, and you can imagine how providers’ fuses get shorter and shorter over time. The result of all this can often be employee burnout.

Clinicians are burning out at increasing rates. Some studies estimate that the burnout rate for clinicians is now over 50%. “Burnout is a long-term stress reaction marked by emotional exhaustion, depersonalization, and lack of sense of personal accomplishment,” according to the Agency for Healthcare Research and Quality.

Addressing physician burnout begins with utilizing creative ways to build a strong team culture in the workplace. In their module on creating team culture, AMA Steps Forward defines ‘Culture’ as “the underlying set of rules and beliefs that determine how everyone in your practice interacts with each other and with patients.”

After you secure you medical office lease in Los Angeles, it’s time to focus on culture. Building strong team culture relates directly to cultivating strong relationships in your practice.

10 Steps to Build Team Culture at Your Medical Practice

1. Diagnosis Before Treatment

Just like you do with your patients, you must first diagnose the state of your office culture before you attempt an intervention.

Anonymous staff surveys are a great way to determine how your staff is feeling about working with your practice. Some good ones to consider include:

2. Hold a Staff Brainstorming Session

Share the survey results in a common area for all employees to consider. Then, set the date for a staff-wide brainstorming session where everyone’s ideas for improvement will be valued. Be considerate of using a combination of approaches, as many people may come up with pieces of great ideas.

3. Write a List of Positive Behaviors

As a group, write a list of commonly agreed upon, positive behaviors that your staff will seek to uphold. The staff agrees to hold each other accountable to these attitudes and actions every day. “This is also an opportunity to reinforce positive behaviors to create an upbeat environment.”

4. Increase Team Communication Opportunities

Teams that have more personal communication perform much better than other teams. For example, rather than just “packing up and heading home” at the end of the day, why not hold a team debrief to go over the good work that happened that day or draw attention to new issues? Other ways to increase employee face-time include:

  • Co-location—seating team members near each other
  • Morning huddles—informal five-to-ten-minute meetings that get the team “on the same page” about clinic workflow for the day.
  • Warm handoffs— making it clear to the patient that their doctor and any other professional in the room are working together on the patient’s behalf. Examples are:

o “A physician introducing the patient to the behavioral health specialist in person and giving a brief synopsis of the patient’s case”
o “The nurse brings the physician into the room and explains to the physician in front of the patient what she has learned about the patient during rooming.”

5. Meet on a Regular Basis

Regular staff meeting improve relationships and productivity, both of which make big differences in your office culture.

6. Offer Professional Development

Give everyone on your staff opportunities to:

  • Take enrichment and advancement classes
  • Get a degree
  • Take on new role in the practice

7. Really Get to Know Each Other

  • Find reasons to celebrate together
  • Host potlucks or take turns cooking for the practice
  • Eat lunch with your co-workers—including people who work “above” and “below” you
  • If you have a medical office lease in Los Angeles with other groups or practices, invite them over for a lunch to build new relationships.

8. Train “Mentors,” not “Managers”

Your team leaders have a huge role to play in setting the tone for your overall practice. “Successful team cultures promote leadership that emphasizes teaching and mentoring over traditional management structures.” To this end, always remember to:

  • Demonstrate humility and show interest in all team members. Everyone has something contribute and there is always something to learn.
  • Strive to teach, coach, and guide with patience and clarity.
  • Teach your staff to give positive, actionable feedback

9. Keep Your Eye on the Ball

Successful practices are always looking for ways to improve. A strong team culture will enable your practice to stay “nimble” in our fast-changing scientific and social environment.

10. Engage with your Patients

Physicians are often so tied to their work that they forget (or don’t know how) to engage with patients on a personal level. Make effective communication a functional part of your office culture by:

  • Creating a one-to-three-question survey that you will administer at checkout. Ask specific questions about areas that your particular practice is trying to address.
  • Decide on who the “right” patients are from your practice and ask them to form a Patient Advisory Council.

o Meetings can be held at whatever frequency works best for you and your members.
o Members can be treated to a nice dinner during meetings, or you can give them gift cards or another token of your appreciation to say thank you.

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