Becoming a better office manager should always be on your mind, there is always room for improvement. While you are most likely already doing a great job at managing your medical office, take these office managing tips into consideration to help you become the best manager for your employees.
Move Around the Office
Try not to just manage the office from your desk. Rather utilize one of the most important office managing tips, walk around your clinic or office to interact with your staff face to face. By doing this several times a day, you can observe your employees to make sure that they are functioning properly and that they know you are available to help. Interacting in person with your staff is vital to the success of your office or clinic, and it is the only reliable way you can see how your employees are doing. You can even try doing your work from a work station outside your office, and only reserve your office for meetings.
Communicating effectively with your employees, patients and the general public is also very important in becoming a better manager. Answering phone calls, responding to emails in a timely manner and returning voicemails should be common practice. We all know that managers are very busy, but you should not need to be reminded multiple times to respond to a message.
Meet with the Salesmen
Before you move on from this section, hear us out: meeting with representatives and thoroughly reviewing their proposals is important because there may be missed opportunities or new technologies that could greatly improve your office. Many opportunities that are beneficial to patient care and to your office are lost every year because managers say they are too busy. Part of your duties as a medical office manager is to find ways to increase revenue and provide the best patient care possible. Make sure you at least give these representatives a chance to tell you about their service or product, you never know what they can offer your office.
Say No to Gossip
Create and enforce a no-gossip policy in the office. Office gossip is not conducive to a healthy, productive office environment – it can even lead to a toxic work environment and cause employees to leave. Make sure that you are creating a comfortable, welcoming environment for your staff with a no-gossip policy.
Get Your Hands Dirty
A good office manager will know how to do every position in the office (to a certain extent). If you are short staffed or overloaded with patients for the day, you should be able to help your staff complete their tasks. If you don’t know how to do certain duties, just ask an employee to show you how to do it.
Don’t forget to help market your medical office. There are a few ways for you to effectively market your practice; the best way is to network with other medical office managers. There are multiple groups and organizations for networking among your colleagues, and often times these groups will offer educational resources too. networking is important because it allows you to discuss with other managers what works for their office and allows you t market your physicians and staff. Good networking can lead to great opportunities.
Set a Good Example
Hold yourself to same standards you hold your employees. If you require everyone to be in the office by 9am, make sure you are there on time too. If you require everyone to do a certain task, you should do it as well. Your staff will respect you more if they can see that you work just as hard and as long as they do.
Boulevard LA specializes in custom, state-of-the-art medical and dental office space in Downtown Los Angeles. We have worked with clients like Quest Diagnostics, USC Fertility and Perinatal and nonprofit community clinics. Because we understand that every practice is unique, we can provide a custom space for your office.