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Which Location is Right for Your Medical Office?

When considering opening and running a medical practice, the location can be the most crucial part. Get the right location and watch your business flourish; get the wrong location and your business might suffer and eventually wilt.

The location of your medical practice should be chosen with great care, making sure to keep your future in mind. Remember, you might even stay at this location for the majority of your career, so take some time and consider all of your options.

Depending on where you live, there are different things to take into consideration. Small areas, urban areas and suburban neighborhoods all have different factors to think about.

For custom medical office space in Los Angeles, click here.

Small Towns

There is one huge advantage to having our medical office located in a small town: the rent is cheap. Usually, the rent is lower when compared to locations in larger cities. Another great advantage is that you may be able to pay your staff lower salaries than you would if your location was in a large city. Networking in a small community might be easier for you as well. Since people in small communities tend to know everyone in their town, you just need to get to know the right people. Some small communities have prominent families or public figures, so if you can network with them your medical practice will benefit.

There are a few downsides to opening a medical practice in a small town, though. One disadvantage is that you can be isolated from the larger community, and you might have a harder time accessing the farther away hospitals, laboratories and specialists. There is also a less likely chance that a small town would have large office buildings or spaces to rent or buy. In fact, you may need to convert a residential space to better fit you needs.

Mid-Sized Cities and Suburban Areas

A medium sized city might just have the best of both worlds when it comes to big city and small city benefits. For starters, you’ll probably be much closer to hospitals, specialists and other services you or your patients may need. There will also be a larger opportunity to network and gain new patients because of the larger population size. You will have a larger pool of trained nurses and medical staff to choose from to hire and you will probably also find a larger network of clubs and organizations for medical professionals to be a part of.

There are some disadvantages to having your practice in a small town, and they are similar to those of opening a practice in a small town. For example, there may be fewer hospitals nearby, specialists might be hard to come by, etc. There also may be smaller buildings and office spaces to rent, like in a small town.

Large Cities

If you are a specialist or subspecialist, opening your medical practice in a large city might be your best bet. Because of their larger population size and medical practices providing basic care, large cities can provide the perfect patient base for your practice. There will also be more laboratories and institutes that can provide the results you need to diagnose your patients. And, if you want to increase your knowledge, there are many resources and other specialists that you can learn from.

Like with any area, there are also a few disadvantages. For instance, there might be too much competition for your practice to successful. In order to see how many doctors practice the type of medicine you do, you might want to join a medical specialty association in the area.

Office Space in Los Angeles

No matter which type of location you choose, Boulevard LA can help you with the move. We specialize in custom, state-of-the-art medical and dental office space in Los Angeles. Every practice is different with unique needs and deserves a custom fit to meet them.

Preparing for Medical Emergencies in Your Office

As a medical office, it’s very important that your workplace and staff be prepared for any type of emergency. With all the different types of procedures performed and medications administered in your practice, there will unfortunately be medical emergencies. The unpredictable nature of life, and certain state and federal laws, means you need to be prepared with a medical office safety plan.

No one can predict when things can go wrong, and being prepared for the unexpected will ensure that your office is safe, successful and prepared. Here are some tips and pointers to ensure your medical office safety plan is ready for the worst.

Emergencies vs. Urgent Situations

First recognize that there is a difference between emergencies and urgent conditions. Emergencies are any medical event or condition that will result in a loss of life or significant morbidity, such as the loss of an organ system function, a limb or loss of sight within 48 hours. Any event that will cause a loss of life or that will result in a significant morbidity at a time later that 48 hours is defined as an urgent situation.

Have a Plan

Most of these emergency and urgent situations can be resolved with an office’s preparedness plan. You should have a plan for each foreseeable emergency/urgent event, especially if your practice can foresee any emergencies that will result from iatrogenic complications of medications and procedures. Make sure your plan includes what to do for any and all emergency and urgent situations.

Generally, emergencies should be immediately referred to an acute care facility by whatever means necessary. It might not be required for every patient in an emergency to be need emergency medical services (EMS), but an office should have its own set of guidelines in case EMS need to be activated.

For urgent situations, make sure that they are referred with direct communication between the accepting practitioner and the referring, ensuring that there is involvement and agreement from the patient and/or family members. In an office setting, the obligation for training is to recognize and immediately stabilize any situation arising from therapy or diagnostic procedures.

Training

The American Heart Association (AHA) recommends completing the certification for an advanced cardiac life support (ACLS) provider. The training will take 8-16 hours of on-site training and testing and a few hours of self study. The AHA also recommends that all able adults be trained in basic life support (BLS) as well, which includes CPR training. Making sure that you and your staff have the appropriate trainings is necessary and can even make the difference between life and death should a situation like that arise.

Equipment

Having the right type of equipment is necessary in any medical office safety plan. It’s a good idea (and may be a requirement depending on your state and practice) to have an automatic external defibrillator (AED) in your office. The AED is a great, life-saving tool that can analyze a cardiac rhythm, recognize a shockable rhythm and defibrillate a patient if necessary.

While it may be required or obvious that your practice should need to have AED, other practices will want to think about this decision. Having one is not considered to be the standard of care, and some studies have indicated that it is risky for family practices to have them. Yet other studies have indicated that having one can be life saving.

To determine if your office needs one, you should consider the likelihood of a patient going into cardiac arrest at your practice.

One of the best ways to avoid medical emergencies is to prevent them. It is essential to recognize and anticipate any potential emergencies, and have a plan to be prepared to deal with them. Boulevard LA can help your office with determining a space to plan for emergencies. They have worked with clients like Quest Diagnostics, USC Fertility and Perinatal and nonprofit community clinics. They understand that every practice is unique, and they can provide you with a suitable space to help your practice thrive safely and efficiently.

Easy and Kid Friendly Office Ideas for Your Practice

Besides providing the best quality care at your medical practice, your office and staff should strive to make all patients feel as comfortable as possible. If your patients are usually parents who have to bring their children with them to an appointment or your office is in a pediatric field, then you must make your office kid-friendly. By welcoming children into your practice, you can help your patients feel more at ease and even begin to build lifelong relationships with them.

Making your office child-friendly doesn’t have to be difficult or time consuming. Here are our best kid friendly office ideas for creating a welcoming environment for children at your medical office.

Play Areas

You should dedicate one area of your waiting room for the kids. You can mark the section by placing down a kid-friendly carpet, a rubberized mat or something else sturdy and easy to clean. You can also decorate a wall in that area with fun cartoon characters and bright colors. Make sure to fill the area with small, child size furniture to make them feel comfortable. You should also fill the area with children’s books and toys. To make this play area, you don’t have to spend too much money if you get these items from second-hand stores or Craigslist. Having a play area will go a long way in making your child patients, and their parents, happy and relaxed in your office.

No White Coats

It’s no secret that children are nervous and possibly scared when they see a doctor. You can help them feel more at ease by losing the white lab coat, which will immediately make a child nervous around you. You can replace it with a coat that has a fun design, or just forego it completely. If you can help change a child patient’s perception of a doctor, then your patients will be more at ease.

Kid-Themed Medical Equipment

There are medical equipment companies out there that make affordable instruments with kids in mind. These tools usually come in fun colors or designs and are smaller in size to help fit children. You can find fun stethoscopes in kid-friendly designs and sizes, masks shaped liked animal noses, phlebotomy chairs shaped like racing cars and more. These will help your children patients relax in your office, and even make them laugh.

Kid Specific Exam Rooms

If some of your patients are children, it may be a good idea to dedicate at least one or two exam rooms to them. You can incorporate bright, fun colors in the design of the room, as white and beige colors can seem intimidating. Instead of adult magazines, include children’s books and magazines. Make sure to include other elements that will put them at ease, like a toy or two.

Remember the Rewards

On their way out of the office, it’s a good idea to reward children for being good patients – or for patiently waiting for their parent’s exam to be over. You can have a bowl or drawer full of stickers, candy, and small toys for them to choose from. They will love having the option to pick something for themselves. The kids will appreciate it, and their parents will even more.

Whether it’s coming up with the perfect kid friend office ideas or something a little more mature, design the perfect, custom office with Boulevard LA. We specialize creating in unique, state-of-the-art medical and dental office space in Downtown Los Angeles. Clients like Quest Diagnostics, USC Fertility and Perinatal and nonprofit community clinics have all enjoyed our services. We will provide a custom space for your office we understand that every practice is unique.

The Ultimate Waiting Room Checklist

While you may be tempted to forgo putting in more than the bare minimum in designing the best waiting room experience, know that you are doing your medical practice a huge disservice. Rather than just throwing a few chairs and magazines together, you should take time to design your waiting room space with your patients in mind.

Research has shown that potential patients make a judgement about your practice within 5 seconds of walking through the door. It’s really important to make a good first impression, so that your patients will want to come back to your office.

With this in mind, here is a checklist with all the essentials you will need for creating the best waiting room experience.

Seating Arrangements

Start with the basics here: pick out some seating and arrange it. Think about how many seats you will need and how many will fit in the space. Are there going to be families or groups coming in where a few people will need to wait at one time? Do your patients need a good amount of space between them and the people around them? You might want to consider arranging the seating so that people have enough personal space, and not clustering it like you would in a living room. If healthy and sick patients have to sit together, the last thing they need is to be crowded together. Also, remember that people come in all sizes, so your furniture should too. Overall, out yourself in your patients’ shoes when designing the seating arrangements.

Lighting

Another basic that should be high up on the list is lighting. Take advantage of natural sunlight wherever you can, as it will help calm your patients as they wait to be seen. Try to avoid fluorescent lighting as the flicker in these lights can set off nervous system distress in people who are on the autism spectrum, people who have a seizure disorder and people with a traumatic brain injury. Consider adding lamps with incandescent bulbs as they are the least stimulating to the nervous system.

Color

When designing your waiting room space, you can use color to help create a relaxing environment for patients and help tie your design together. Designers recommend light purple, quiet greens and other soothing colors. If you feel the need for something brighter, consider adding in a few accent design elements in a fun color.

Décor

Just like with color, you can use décor elements to help create a calming environment for patients. For example, you can add pictures of landscapes and seascapes to your walls to evoke the calming effect of nature. You can also add some plants to bring about a similar effect.

Relieve Anxiety

It is no secret that some people may be nervous when waiting to be seen by a doctor, so add some things to do to distract them. At the very least, you can help prevent boredom. Adding a variety of magazines about different interests is a good idea. However, make sure that they are current – who wants to read a tattered magazine from three years ago? You can also add things like stress balls, mini puzzles, coffee-table books and other types of stress relieving toys and activities.

Children’s Corner

If your patients usually bring their children along, or your office is a pediatric practice, make a corner just for the kids. Add some toys, puzzles, picture book and more to keep them entertained while they wait.

Cleanliness

Last but certainly not least, make sure to keep your waiting room clean and tidy. You want to portray a professional and hygienic image to your patients, so cleaning up on a daily basis is a must.

Having worked with clients including Quest Diagnostics, USC Fertility and Perinatal and nonprofit community clinics, Boulevard LA specializes in individually-suited, state-of-the-art medical and dental office space in Downtown Los Angeles. We realize that each practice is unique to one another and each deserves their own custom space. For more information about premium office spaces and tips for the best waiting room experience, contact us!

Perfecting Your Office Layout for Efficiency

In order to create a good experience for your patients and to elevate your practice above others, make sure your office is laid out with one goal in mind: efficiency. By optimizing your best office layout, you can create a great experience for your patients, strengthening your relationships with them and encouraging communication. You will also create a space designed for workflow efficiency, patient safety and improved patient and team interactions.

There are 5 steps to perfecting your best office layout for efficiency:

1. Team Stations

To improve efficiency and strengthen camaraderie between your employees, implement team stations or pods. You can place these pods or stations close to patient exam rooms so that the space that must be traveled between tasks is shorter. This also leads to more visibility to the exam rooms, which is also a plus for your staff.

You will also create opportunities for employees to naturally interact multiple times a day. Besides leading to a stronger bond between team members, these interactions might also lead to better patient outcomes and lower health care costs.

If you do not already have a central workspace or do not have a money for a big remodel, you might consider converting a centrally located exam room into a team space.

2. Encourage Engagement from Patients

You want to encourage productive interactions and eye contact from patients, making sure they feel comfortable to fully communicate with you. The shapes, types and arrangement of furniture can all help with this goal. Instead of spending the whole visit on the examination table (which is uncomfortable for patients), consider adding a few chairs to the exam room to help foster conversation. You should also add computers on a swivel arm to each room or give your team laptops to being with them to each exam, so that they may feel free to shift their position to face patients when speaking with them.

The best desk shapes for encouraging patient communication are moderately sized circular or semi-circular desktops. This allows for the both the patient and the doctor to share access to the computer while still being able to face each other for conversation.

3. Alleviate Patient Anxiety with Pleasant Distractions

It’s safe to say that most patients feel uneasy at the doctor’s office. And when they walk into your practice, they pick up on their surroundings that give them clues as to the quality of care you will provide them. Make sure your practice sends the right first impression by setting up your waiting room with calming elements. Add artwork featuring images of nature in direct view, provide a selection of magazines about an array of popular subjects and install a flat screen set to a patient-education loop.

4. Make Rooms Feel More Spacious

The last thing your patients need is to feel claustrophobic, so make sure your office gives off a feeling of spaciousness. Add soft lighting to exam rooms, rearrange the furniture for optimal space and make exam rooms feel more open by placing desks, exam tables and chairs in the best position. Also, make sure your office does not have a lot of clutter, which can make even big spaces feel small.

5. Use Technology to Connect with Patients

Instead of burying your face in your computer screen while meeting with patients, increase your eye contact with them and share the computer screen. Using laptops, tablets and large monitors can help you and your team achieve this goal. By maintaining eye contact, you will help your patients feel at ease and encourage open communication.

Boulevard LA specializes in custom, state-of-the-art medical and dental office space in Downtown Los Angeles. We have worked with clients like Quest Diagnostics, USC Fertility and Perinatal and nonprofit community clinics. Because we understand that every practice is unique, we can provide a custom space for your best office layout.

Why You Should be Holding Regular Office Meetings

Think regular office meetings are a waste of time for your staff? Think again! Regular meetings with members of your medical practice are very important, and can greatly improve how efficiently your staff works. Think regular office meetings are a waste of time for your staff? Think again! Regular meetings with members of your medical practice are very important, and can greatly improve how efficiently your staff works.

Benefits of Holding Meetings

There are many benefits of holding meetings with your staff regularly:

• Keep everyone in the loop: Make sure no employee is left in the dark about certain issues. People tend not to read emails too carefully and you may not interact with each employee every day, so a meeting is a great way to keep everyone informed.

• Problem solve: Meetings are a great time to problem solve. With more brains thinking of solutions to a problem, you are bound to have at least one great idea.

• Be a leader: Show your staff your leadership skills at these meetings. Instill confidence in them about your skills, and show them you can lead them.

• Performance feedback: Nip issues in the bud with these staff meetings. Do not call out or single out individuals for poor performance, instead highlight office-wide problems and inspire your staff to make it right (save one-one meetings for individual problems).

• Achieve goals: These staff meetings can also help hold your team accountable, encouraging them to stick to their goals and timelines to complete projects. They can also be a great time for employees to bring up any obstacles they are facing when trying to complete goals so that you and the team can brainstorm solutions.

• Bond and celebrate: Another great benefit is to provide opportunities for employees to bond and celebrate through these meetings. Celebrate birthdays, work anniversaries and other milestones. You can even start of the meeting with coffee and snacks so employees can mingle for a bit.

Set Yourself Up for Success

Some medical practices have too few office meetings; others have way too many. It’s up to you to find the sweet spot for your unique needs. Try having them once every 2 weeks at first, and judge if you need them more or less often. Make sure they are at the same time and place every week as well so your employees can easily get into this new routine.

Also make sure that your meetings have adequate preparation by the meeting’s leaders, an agenda with action items and a follow-up procedure. Your meetings should have a clear structure, and include things like improvement items for staff to consider, developing solutions to meet the needs of patients, remedies for slowdowns and even a few fun items, like birthday shoutouts.

Learn from Past Mistakes

When planning your office meetings, learn from past mistakes you or your staff may have made at previous meetings. If your past meetings have failed miserably, look into possible reasons why. Sometimes, meetings fail when leaders did not prepare enough or they did not present their agenda items very well. Other times employees complain that the information they got could have just been sent in an email. Learn from past mistakes so that you can make sure your employees can get the most out of these meetings. Make sure to plan in advance so that your meetings run on time and provides employees relevant and useful information.

A huge complaint in many medical practices is a lack of communication around the office, so make sure to include time for announcements in your meetings.

Boulevard LA specializes in custom, state-of-the-art medical and dental office space in Downtown Los Angeles. We have worked with clients like Quest Diagnostics, USC Fertility and Perinatal and nonprofit community clinics. Because we understand that every practice is unique, we can provide a custom space for your office.

Best Ways to Organize Your Practice

If you’re constantly looking for important items, always answering a trivial question from a staff member, continually running out of ink when you need to print something essential and generally feeling unorganized in your medical practice, know that there is definitely a better way to manage. Organizing an office doesn’t have to be time consuming or leave you with a headache. With a few changes and more organization, your practice will be running smoother in no time!

First Step

The first step you should take in organizing an office is to prioritize. Most managers know that there isn’t time for everything, so deciding on what is most important is key to your success. To help you visualize what’s important, make a to-do list of tasks for the day, starting with most important to least important. Know that the items on the bottom of your list may never get done; but that’s okay because they are not as important as others. You can even save those items for another day when there are less important things to do. A daily to-do list can also help you realize what is needed for tomorrow so that you can hit the ground running when you come in the next morning.

Set up Your Calendar

A well thought out calendar planned out months in advance will also help set you in organizing an office. Every month brings about a new set of deadlines, like financial reports, staff meetings, training requirements, etc., so planning out your calendar every year ensures you won’t miss anything. You and your staff should always have a visual of the goals and deadlines you are working for to help motivate everyone. And keep in mind that the calendar can change throughout the year with any new or cancelled events coming up. You can even put reminders on your calendar for big deadlines to make sure that you and your staff are on track.

Open door policies may not be best

Is your staff constantly interrupting you many times throughout the day? If so, you can’t be expected to get much work done with of all the distractions. Of course you need to be accessible to your staff is there is an emergency or urgent matter. However, there are some tasks and problems that they should be able to solve without your help. Make sure that they have the skills and receive the necessary training so that they can perform the majority of their job without your help. You need to spend time doing things that require a higher level of expertise, so make sure that lower level tasks don’t take up too much of your time.

Order Online

Driving over to Staples or Office Depot is incredible inefficient in the world of Amazon and online ordering. Having an employee out of his or her seat for that long can hurt productivity. Instead, look into ordering office supplies online. Some retailers, like Amazon, can even deliver items to you by the end of the day. Also, keep a constant eye on stock to ensure that you do not run out of too many supplies before ordering again.

Consider an Emergency Plan

As an administrator or office manager, you should always be prepared for any situation, from a power outage to an IT meltdown. This means that you should be doing things like setting up a system to back up important files, making plans for fires and natural disasters, have employees’ emergency contacts and making sure important phone numbers – fire department, police department, hospital – are easily viewable by all employees.

Putting into place better organization and a better structure for your medical practice is very important. You’ll be able to set priorities and goals daily, help your employees accomplish tasks and use your time much more efficiently.

Boulevard LA specializes in custom, state-of-the-art medical and dental office space in Downtown Los Angeles. We have worked with clients like Quest Diagnostics, USC Fertility and Perinatal and nonprofit community clinics. Because we understand that every practice is unique, we can provide a custom space for your office.

Saving Money Within Your Practice

We can all agree that saving money is a good thing. Cutting down on expenses, increasing revenue and making your practice more efficient all sound great. However, this is often easier said than done. The typical overhead for a family practice is around 60% of revenues. This means that working to control practice expenses needs to be a main concern.

Chances are, you are spending a lot on your employees. As the largest expense in any family medicine practice, staffing needs and expenses are a good place to start cutting costs. Besides just their salary, there are many more medical practice cost savings to take into consideration.

First Step

This first thing you should do is get baseline measurements for your practice. Get with your accountant to see what your overhead percentage is and generate an expense report. On that report, you should have categories like staff salaries, supplies, and building and occupancy costs. From there, you can see where you need to cut spending and costs and come up with an action plan.

Staffing Needs and Salaries

First, look at you staff as a whole and start thinking about anything that could be done more efficiently. Think outside the box here. Is there a task that takes up too much time? Is there a full-time employee only doing the work of a part-time employee? Are all employees essential?

Next think about their salaries. Compile information about the normal salary rate for the positions in your office. Next, develop some policies that will set salary ceilings and that will control the amount of an annual raise.

Even though these medical practice cost savings decisions can be hard to make as you might have to let go or demote a few people, they are important for your practice in the long run and should pay off.

Health Insurance

With health insurance costs skyrocketing, it’s important to get yours under control. First, review your current health insurance coverage for your employees. Do you offer plans with lower deductibles? Do you offer plans with dental? Have you tried negotiating with your health insurance company or looked for a less expensive one all together? Depending on what you can afford, you will need make some changes. You may have to offer employees a plan with higher deductibles or insurance without dental.

Sick Leave and Overtime Payment

What are your written leave and overtime agreements with your staff? Do you have these policies in place?

The industry standard for sick leave is about 5 days a year and 2 weeks a year for vacation time. If you are offering more than this, re-consider your policy. Also, re-consider offering employees cash payouts for unused sick time. Since this is a contingency benefit, a cash payout is usually not required. If your employees grumble at this idea, you can offer to have their unused sick days carry over to the next year.

Don’t forget to think about your overtime policy as well. Make sure that you have written policy and that employees are held accountable for the amount of overtime used. It’s a good practice to have your staff let you know when they are going to stay beyond their shift so that you can control how much overtime pay they use.
Make sure that all of your policies are written and agreed upon by your employees. That way, there is no room for speculation or misinterpretation.

While it can be difficult to begin medical practice cost savings with your employees, it’s often the best place to start. After the initial tough changes, you should be able to see more profitability that will hopefully make the cuts worth it.

Boulevard LA specializes in custom, state-of-the-art medical and dental office space in Downtown Los Angeles. We have worked with clients like Quest Diagnostics, USC Fertility and Perinatal and nonprofit community clinics. Because we understand that every practice is unique, we can provide a custom space for your office

Top Mistakes in Management and Leadership

We all know that mistakes can be great learning experiences. However, wouldn’t it be great to gain the knowledge learned from a mistake without actually making it? With this list of common movement mistakes, managers can learn what not to do so that they can become successful leaders.

Not Giving Feedback

Whether it’s positive or negative, your employees probably would like to know how they’re doing. Giving regular, constructive feedback is one of the keys to being a good manager.

According to a survey of 1,400 executives by The Ken Blanchard Companies, the most common mistake for leaders to make is to not provide feedback to their employees. Learn how to provide regular feedback to your employees, and make sure that it happens more often than just a year-end review.

Not Making Time for Your Employees

Even though being a manager means that your calendar is filled up almost every day, you still need to make sure to spend time with your employees. Learn to actively listen to them, become aware of their needs and make sure to keep an “open door policy” with employees. To make it easier on yourself, you can block off time on your calendar to check in with your team.

Taking a “Hands-Off” Approach

Despite popular belief, one of the more common management mistakes is being too hands-off. Most managers are fearful of becoming a micromanaging leader, so they take a completely hands-off approach. This isn’t the best method for several reasons. For example, one of your employees might be completing a project in the wrong way, but you wouldn’t know until that project is completed because of your hands-off approach.

It’s best to strike a balance between micromanaging and a hands-off approach. Experiment with different methods until you find what works for your situation.

Being Too Friendly

Yes, you need to be friendly and approachable with your staff; but be careful of overdoing it. When your relationship is too friendly with employees, it can get lead to uncomfortable situations. For example, an employee might try to use your friendly relationship to take advantage of a situation. Another employee might get jealous of a relationship you have with their colleague. In other words, things can get messy fast.

However, that doesn’t mean that you need to be completely aloof with your staff. Again, a balance needs to be struck between friendliness and indifference. Make sure to set clear boundaries and stick to them.

Being Hypocritical

When you set rules and guidelines for your employees, make sure that you follow them too. Walking the walk is important because you need to be a role model for your employees. If you don’t allow personal phone calls during work or gossiping, don’t do it yourself. Your team is watching you more than realize. Make sure to be a good role model, and they will respect you more for it.

Not Delegating

Sometimes, managers feel like no one can get the job done better than they can, so they don’t delegate. However, when you don’t give out tasks to your employees, you are creating more stress and, obviously, more work than you need.

Delegating might take more work up front because you will need to train your employees, but the process should become easier with the right feedback.

Motivating Your Employees the Wrong Way

One of the most common management mistakes is wrongful motivation. It’s important to know what exactly motivates your team. Most of the time, its more than just compensation. Some people seek fun events at work, some seek a work/life balance, some might be motivated by telecommuting, etc. Find out what motivates your team most, and reward them for their hard work.

Boulevard LA specializes in custom, state-of-the-art medical and dental office space in Downtown Los Angeles. We have worked with clients like Quest Diagnostics, USC Fertility and Perinatal and nonprofit community clinics. Because we understand that every practice is unique, we can provide a custom space for your office. ‬

Becoming a Better Office Manager

Becoming a better office manager should always be on your mind, there is always room for improvement. While you are most likely already doing a great job at managing your medical office, take these office managing tips into consideration to help you become the best manager for your employees.

Move Around the Office

Try not to just manage the office from your desk. Rather utilize one of the most important office managing tips, walk around your clinic or office to interact with your staff face to face. By doing this several times a day, you can observe your employees to make sure that they are functioning properly and that they know you are available to help. Interacting in person with your staff is vital to the success of your office or clinic, and it is the only reliable way you can see how your employees are doing. You can even try doing your work from a work station outside your office, and only reserve your office for meetings.

Communicate

Communicating effectively with your employees, patients and the general public is also very important in becoming a better manager. Answering phone calls, responding to emails in a timely manner and returning voicemails should be common practice. We all know that managers are very busy, but you should not need to be reminded multiple times to respond to a message.

Meet with the Salesmen

Before you move on from this section, hear us out: meeting with representatives and thoroughly reviewing their proposals is important because there may be missed opportunities or new technologies that could greatly improve your office. Many opportunities that are beneficial to patient care and to your office are lost every year because managers say they are too busy. Part of your duties as a medical office manager is to find ways to increase revenue and provide the best patient care possible. Make sure you at least give these representatives a chance to tell you about their service or product, you never know what they can offer your office.

Say No to Gossip

Create and enforce a no-gossip policy in the office. Office gossip is not conducive to a healthy, productive office environment – it can even lead to a toxic work environment and cause employees to leave. Make sure that you are creating a comfortable, welcoming environment for your staff with a no-gossip policy.

Get Your Hands Dirty

A good office manager will know how to do every position in the office (to a certain extent). If you are short staffed or overloaded with patients for the day, you should be able to help your staff complete their tasks. If you don’t know how to do certain duties, just ask an employee to show you how to do it.

Remember Marketing

Don’t forget to help market your medical office. There are a few ways for you to effectively market your practice; the best way is to network with other medical office managers. There are multiple groups and organizations for networking among your colleagues, and often times these groups will offer educational resources too. networking is important because it allows you to discuss with other managers what works for their office and allows you t market your physicians and staff. Good networking can lead to great opportunities.

Set a Good Example

Hold yourself to same standards you hold your employees. If you require everyone to be in the office by 9am, make sure you are there on time too. If you require everyone to do a certain task, you should do it as well. Your staff will respect you more if they can see that you work just as hard and as long as they do.

Boulevard LA specializes in custom, state-of-the-art medical and dental office space in Downtown Los Angeles. We have worked with clients like Quest Diagnostics, USC Fertility and Perinatal and nonprofit community clinics. Because we understand that every practice is unique, we can provide a custom space for your office.