Managing a medical office requires juggling several essential tasks, often simultaneously. The added responsibility of running an office that is related to the medical field adds extra pressure to the office manager. Whether it’s a primary care medical office or a cosmetic surgeon’s office, health, safety, and a slew of paperwork falls on the manager to ensure things run smoothly. Below you will find the best tips for how to be the best medical office manager.
As a medical office manager, you need to understand every aspect of the business. From ordering supplies to managing a calendar, the organization is on the office manager. Having a running list of your responsibilities, delegates, and dates in which things must be accomplished is vital. Focus on building your business skills in terms of organizational management so the office can run smoothly under your watch.
Be a People Person:
This does not mean that you need to be friends with your employees. This means you need to hone in on your people skills. As far as employees go, build a strong relationship with clear boundaries. Having your employees feel appreciated and valued for their hard work is good for business, so reward good behavior. For employees who struggle to meet the demands of their role in the business, use the two-strike rule. This will show that you can provide second chances for errors but will not tolerate repeated mistakes.
Direct and Clear Communication:
With technology continuing to change and generations varying in the way they give and receive information, know your audience. If your employees are older, the traditional methods of meetings may work best. If you have a younger group of employees, e-mails or texts may be more effective. Understanding the generation(s) you are working with can help you effectively communicate. Use your method of communication as an opportunity to connect with people in a way that they see is effective so you can build a collaborative relationship that is flexible, yet clear.
Just because you are running a medical office does not mean you can’t be creative when it comes to organization, management, and leadership. Focus on your employees, their roles, and how you can create a more efficient operation. Whatever your problem is, focus on how to solve the problem instead of working day in and day out with the issue. If you have a medical office that is crowded, have employees who can work from home do so. If you have a medical office with long wait times, invest in entertainment for your patients. Isolate the problems in your medical office and take the time to talk with employees about them individually. Investing in your employees and their ideas can boost morale and increase their loyalty to the business.
Never Stop Learning:
Take time to develop your business acumen through education. Invest in your own professional development so you can apply it to your position. The number of resources that are free or low-cost online can allow you to justify taking time to learn and grow as a manager.
Boulevard Medical Properties
If you are a medical office manager looking for a new space, contact Boulevard Medical Properties. Our specialty are medical office leases in Los Angeles. We have been helping medical managers transition into new offices seamlessly for years. We have a dedicated team of expert real estate professionals that can walk you through the process step-by-step. If you need to find a medical office, contact Boulevard Medical Properties for excellent support and expertise for your upcoming transition.