How to Deal with Difficult Patients

Whether you’ve worked in a medical facility for years, are starting your own practice in search for medical suites for lease, or just starting out as a nurse practitioner, you will undoubtedly have to deal with difficult patients in your practice. As humans, we all feel some sort of stress or anxiety when we are in pain, not feeling healthy, or totally like ourselves. We can become angry, demanding, and insufferable to those who do not feel our pain. Understanding this fact when you work in the medical field is crucial, but it doesn’t make it any easier to deal with. Difficult patients can really try your patience, which is why it is key to know what to do in these problematic situations.

Being Aware & Empathetic

Two of the most important things to start with in dealing with difficult patients is to be aware and to empathize. Being aware means you are able to clearly recognize when a patient’s mood has shifted and identify the root cause. Being aware also means that you can clearly separate the patient’s behavior, empathizing with their situation, rather than taking it personal and reacting. Most of the time, the patient is not actually angry at you — they are angry at the pain or the lack of independence they’re feeling. Try putting yourself in their shoes and let them know you care and understand how hard their situation can be.

Staying Calm

The best tactic in dealing with difficult patients is staying calm. Being aware will help this by recognizing that the patient is only reacting to or resisting their pain, even if they are yelling at you. Staying calm in the face of anger and frustration by not reacting helps you to control the situation and inevitably alleviate the intense energy in the room.

Asking Questions

Most of the time, the pain and anguish felt by patients is amplified by mental overload. It is not uncommon for a patient to dwell on the pain and spiral downward into thinking about all the possible outcomes of their pain. They may be thinking of how they’ll never be able to play their favorite sport again, how they’ll never look the same, or any number of negative possibilities that their condition may cause. You can help these patients get out of this negative spiral by engaging with them in conversation. Most of the time, they just want to be heard and seen, which you can do by making eye contact with them, remembering their name, and listening to them without judgment or frustration. If a patient is expressing remorse toward you or a situation, listen to them calmly without interruption, tell them you understand and hear them, and perhaps even paraphrase back what they explained. At this point, because you took the time to calmly listen, they will most likely agree to listen to you too. Now control is in your hands and you can calmly explain what you must do or their options. Asking your patients questions also shows that you care about their needs and respect their feelings.

Deflect Defensiveness

Some patients can really get your goat through yelling or saying nasty things. Try to separate this as much as possible to avoid taking it personally. At the end of the day, arguing and getting defensive is NOT going to help you or the patient. The more you can avoid stooping down to their level, the better you can perform your job.

Boundaries

Of course, we are all human and there is a limit to how far our patience and compassion can extend. It’s important to also recognize your needs and know when you need to set a boundary with a patient. Taking a few moments to collect yourself and letting the patient know when you’ll return is a good way to take care of yourself so that you can take care of others.

Dealing with difficult patients is no easy task and it’s important that you keep your own stress and anxiety in mind. Letting go of the day’s struggles is crucial to leaving work at the work-place so you can still enjoy your life. If you are about to embark on the journey of owning your own medical practice and are currently searching for medical suites for lease, try Boulevard Medical Properties. At Boulevard, we custom build our offices to meet your needs so that you have less time worrying about building logistics and more time to focus on the well-being of your patients. We understand that dealing with difficult patients is taxing on your level of stress, so let us handle finding you medical suites for lease. If you’d like to find out more about our options, please visit our website today.

10 Things to Keep in Mind When Marketing Your Medical Practice

Marketing practices have evolved substantially with the addition of social media, but this also means it is easier to negatively impact your marketing strategies as well. Find out what the top 10 things to keep in mind when marketing your medical practice are by reading through the educational guide from Boulevard Medical Properties, then call today to discover all of your options for new medical suites for lease today!

Utilize Social Media Correctly

Social media has become a way to instantly connect with your target audience for significantly less than traditional marketing costs. However, this also means that any major mistakes or slip ups are not only instantly accessible to your clients, they are permanent since social media lives on the internet. Use your social media to promote healthy, positive news about your practice and staff, and be sure to always get consent when posting faces of anyone who isn’t your staff.

Implementing SEO The Right Way

Like social media, SEO or Search Engine Optimization, can be incredibly beneficial when used correctly, or detrimental when used improperly. The best way to make sure your SEO strategy is correct and beneficial is to hire an expert who knows a lot about how best to implement practices in order to not get marked down by internet search engines. SEO differs from paid ad services because all your traffic is garnered organically as opposed to paying for users to find your site.

Introducing Paid Search Ads

Paid search ads work very similarly to both SEO and social media marketing, with one caveat being that you have purchased the ads. Whether you are purchasing search engine or social media ads, this technique can be an effective way to traffic users to your website or page and transfer those users into paying customers. Don’t spend money that you shouldn’t have to by finding an expert on paid search ads, or you can study up on the subject before diving in with your first big investment.

Word of Mouth Marketing

Word of mouth marketing will take you back to the very basic ideal of marketing. This technique takes longer to implement, as it relies on the speed of organic communication and basic human need for medical services through your clientele, but it can result in loyal, long lasting clients. To ensure that your word of mouth marketing is optimal, always treat patients with kindness and attention to ensure that they have a great time in your office and are likely to tell others about your practice and procedures.

Promotional Marketing Strategies

Promotional marketing can be defined by a few different things, but mainly, it means your practice is using a promotion of some sort to get new customers in the door. Try offering a free medical service for new clients, or money off a popular service to introduce your business to the community. Any promotional work will do, as long as it is in the interest of the customer!

Email Marketing Campaigns

Another more basic and established marketing technique is email marketing. To ensure that this technique is beneficial, take down the emails of all clients and reach out to them regularly to update them about the practice, or to offer special deals on medical services. Be sure to email about updates that are not only promotional base to establish a good relationship with clientele.

Community Outreach Marketing

Show the community you work in that you are committed to their wellbeing! Participate in local events by setting up a booth or start your own event to get your practice name and face out to the public. Garnering goodwill for the community will enable new customers to choose your practice the next time they need a medical service!

New Client Marketing

New client marketing is incredibly important for any business, but especially a new practice. Offer special deals to first time patients and offer to give them a tour through your new office to establish trust! Find the best new medical suites for lease with help from Boulevard Medical Properties now!

Client Retention Marketing

Maintaining your clientele is just as important as getting new patients through the door. It is much cheaper to maintain an existing client than it is to get new patients set up, so make sure to devote enough of your efforts to keeping current clients involved in your practice!

Collaborative Marketing Strategies

Working together with other business in your community can be an effective marketing strategy as well. Pick well established and highly reviewed businesses to partner with and reach out to a whole new demographic of clients! Find the perfect medical suites for lease when you contact Boulevard Medical Properties today!

Pitfalls to Avoid When Starting Your Practice

Have you been dreaming about starting your own practice in your field or specialty of medicine? There are some important decisions to make and pitfalls to avoid when deciding to start your new practice. Read more about all of the different mistakes that other physicians have made when beginning their businesses and learn how to avoid these mistakes for yourself with this informative article from Boulevard Medical Properties. See all your options for incredible medical suites for lease when you call the experts at Boulevard Medical Properties today!

Location is Key

If you are just starting out as an independent physician with your own new medical practice, you may be able to take some patients from your old job, but a lot of your clients may not choose to follow you. There are not a lot of ways to avoid losing some patients when you choose to start working for yourself, but a good way to be proactive about client retention is to choose a location that benefits your practice. For example, if you choose to specialize in pediatrics, you’ll want to begin your own practice in a town that is family friendly, and in an office building that isn’t anywhere near your previous job. Even if your previous place of employment did not specialize in the same specific medical field as you, they will still be competing for patients in the same demographic as your new business. Avoiding any major competition is an important factor to keep in mind when attempting to plan a successful new practice! Get expert advice on the best new medical suites for lease when you call the Boulevard Medical Properties team today!

Spending Too Much Money Too Quickly

As with any new business venture, a medical practice will have major financial needs in order to officially get up and running. Even the process of submitting your business as an official entity costs money, not to mention the supplies you’ll need to outfit your facility. While you should be efficient in purchasing any medical equipment and adding on any members of staff that are vital to your daily work, it’s important to remember that spending too much money on supplies and employees could very quickly become a financial problem. If you are not great at bookkeeping, or if you find it overwhelming and time consuming to do on your own, try to hire an accountant to help you through the beginning of your purchase history. Having someone constantly paying attention to the money you’re spending can be a huge help down the line when you are trying to cut back on spending and make a profit.

Buying a Building Instead of Leasing

If you are an established physician who is looking to start a new practice with a staff that you already know and a patient roster that you will be transitioning over, buying a medical office building instead of leasing may be an option for you. However, beginning physicians and even established doctors should consider the more affordable and intelligent option which is browsing all available medical suites for lease. This option could be the better choice especially for less established doctors because it provides the physicians with the flexibility to choose from better amenities at a cheaper cost, and it affords them the option to move office buildings in case of an expansion! If you choose to purchase a full medical office building, you could be strapped with extra fees like heating and air, trash removal, water costs and you would also be in charge of fully furnishing the building’s interior and maintaining its upkeep. Find out more about how to find the best medical suites for lease when you receive expert help from Boulevard Medical Properties.

Let Boulevard Medical Properties find your next incredible office building today!

The Healing Power of Medical Office Art

You may know that art is a beautiful and beneficial addition to our culture, but did you know it can also be incredibly healing? Art has been utilized for therapy in a myriad of different ways, including art therapy through creation, and through experiencing it every day. Because of the healing powers that art can provide, medical offices have been eager to add art to not only their therapy programs, but also to their walls in order to promote a healthy and inspiring environment for all patients. Discover the healing power of medical office art with this informative look at the benefits from Boulevard Medical properties. Find out more about how you can find premium medical office space in Los Angeles with the help from Boulevard Medical Properties when you call our office today!

How to Use Art to Heal

It is interesting to think about the link between the internal healing of the body through the external benefits of art. It’s not an expected link when first approached, but the longer you think about it, the more it begins to make sense. Art, and artfully designed spaces, are very effective in sending positive thoughts and peaceful feelings to your brain. When you are in an environment that stimulates your brain, your body is more capable of healing, because it is inspired to recover. Traditionally, hospital walls and rooms are blank and white in order to promote a sterile and cohesive environment, but studies have shown that improving the aesthetic of hospital rooms and doctors’ offices are immensely beneficial to all patients who stay there or have appointments.

If you are operating a medical office, adding art to your entrance specifically can improve the mood and healing process for your patients. By adding art to your entryway, patients are not only more mentally stimulated by the artwork, they are also significantly calmer when thinking about the appointment they have scheduled. Going to see a doctor can be extremely nerve wracking for patients, and any effort that makes it a bit easier for them will benefit you as the physician as well. Your patients will be less nervous in the examination, and their minds will be more actively working to promote healing for any procedure that may follow. Improve your medical office space in Los Angeles today by adding beautiful works of art to your walls.

When patients are restricted to hospital rooms in order to recover, they can easily go stir crazy very quickly because of the blankness of the walls and the slow healing process. Studies have shown that improving the aesthetics of hospital rooms, especially the rooms that house patients for long periods of time, can immensely improve the outcome and mood for each patient. Whether you choose to brighten the walls with paint, or add different pieces of art to each room, enabling patients to get a mental stimulation from art is an effective way to give them a positive mindset while they heal.

Adding unexpected pieces of art can be another fantastic way to incorporate artful healing. Find art installations that are not only beautiful, but interactive, and add them to your medical office space in Los Angeles to brighten up any room. Your patients will love the way it looks, and they will enjoy interacting with the active engagement that each piece brings. Whatever way you choose to use art to promote healing in your medical space will be beneficial to all patients, whether they are long term, or just in for a checkup. Find the best medical office space in Los Angeles today when you call the experts at Boulevard Medical Properties now!