Environmental Safety at your Practice

If you have a medical office space in Los Angeles, you should make sure there is nothing going on in your office that could cause harm, injury, or illness to your staff or patients.

An occupational and environmental safety assessment can be used to prevent these workplace hazards. In addition, the Medical Office Survey Toolkit is a useful resource for opening up office dialogue about patient safety.

Read on for more tips regarding protecting the safety and security of your staff and patients with the help of Boulevard Medical Properties.

Blood and Body Fluid Precautions

The CDC has outlined universal precautions to prevent the transmission of blood or body fluid-borne infectious diseases in a healthcare setting. These include:

  • Washing hands thoroughly before contact with any patient
  • Wearing disposable gloves
  • Disposing of contaminated materials in appropriately marked containers
  • Never recapping used needles; preventing punctures by disposing of needles in a properly marked, puncture-resistant container
  • Always reporting exposures or contamination immediately

Chemical Safety

Employees who work with or near chemicals or other hazardous materials should receive proper training about the proper safety measures for use, storage, and disposal of all hazardous materials.

This should include:

  • Personal Protective Equipment (PPE)
  • Proper labeling
  • Follow Manufacturer’s Guidelines

Handling Equipment Failure or Malfunction

Regular inspection and maintenance of your practice’s medical equipment should be included in your office policies and procedures. “Failure to develop written policies and procedures for medical office equipment regarding its use and maintenance can lead to equipment failure or malfunction.” To prevent injury:

  • Train all staff to use all equipment
  • Make sure staff knows to only use equipment for their job
  • All equipment must be tagged with the inspection date, the due date of the next inspection and the inspector’s initials
  • In the event of a failure, make sure equipment is clearly tagged “OUT OF SERVICE”

Preventing Physical Injury

You can substantially reduce the rate of physical injury in your medical office space in Los Angeles by paying attention to the following details.

  • Look for potential hazards and risks
  • Think about what injuries could occur
  • Imagine how likely these injuries are to occur currently
  • What behaviors contribute to the hazard?
  • How could the hazard be prevented?

Diffusing Security Threats

Security threats can surprise and frighten staff, patients, and visitors. Have your staff ready to call 911 for any or all of these incidents:

• Disorderly conduct
• Suspicious activity
• Theft to personal or business property
• Verbal threats
• Weapons possession
• Assault
• Any crime committed against person or property

Establish Fire Safety Procedures

Include these standard procedures in your fire safety policy:

The R.A.C.E. Procedure

Remove patients from danger
Activate the alarm and dial 911
Close doors and window
Extinguish fire

To extinguish the fire, use The P.A.S.S. Procedure

Pull the pin
Aim the nozzle
Squeeze the trigger
Sweep from side to side

Safety Planning Tips for your Medical Office Space in Los Angeles

1. Contact OHSA for a Free Consultation

The Occupational Health and Safety Administration, or OHSA, “is mandated to support free consultations to any employer” regarding the health and safety of your small to mid-size business. OSHA’s Free Consultations are completely separate from enforcement visits and do not result in penalties or citations. They help employers “identify workplace hazards, provide advice for compliance with OSHA standards, and assist in establishing and improving safety and health programs.”

2. Have a Written Safety Program in Place

This could also be known as an “injury and illness prevention program.” It should include:

  • Steps to control safety issues related to your medical office space in Los Angeles
  • Identification of a “Safety Officer,” a staff member who will manage your workplace safety program
  • A training and education guide

3. Communicate and Educate

“Successful workplace safety programs include staff members in discussions about safety issues,” said Woody Hill, vice president of loss control at Employers, a specialty provider of workers’ compensation insurance for small businesses.

Also make sure the safety officer has been briefed and ensure staff members know what to do if an injury occurs– and who to report it to.

4. Always Be Prepared

Your company policies should cover things like how to prepare for an inspection, including training employees on how to respond, identifying who will handle the inspectors, and making sure your safety program is up-to-date.

For new and established providers alike, Boulevard Medical Properties has the most appealing medical office space in Los Angeles. No matter what your medical specialty—from surgery centers to orthodontia—Boulevard understands how important your practice is to you and your patients. That is why we take you through the entire construction process, from design to decorating, while encouraging all tenants to “think green.” Managing medical and dental buildings is their specialty! Call 818-882-5700 or Contact us today to set up an appointment!

Involving the Pharmacist with Your Team

If you are running a medical practice, it may be a good idea to begin bringing on your own pharmacist connection and forego utilizing an outsourced company when your patients need medications filled or updated. There are several benefits that can come from having your own personal, committed pharmacist, and if your patients are utilizing medications frequently enough, it may be a great new step to you creating more revenue for your practice. If your team is expanding and you need a new medical office lease in Los Angeles, contact the professionals at Boulevard Medical Properties today to start finding a great new office space.

Partnering with a Pharmacist for Your Practice

Under normal circumstances, doctors handle only the prescribing of medications, and leave the ordering and filling of the prescription up to the patients. If you decide to begin forming a relationship with a specific pharmacist or technician, there are benefits that can come out of this arrangement. There are several factors that go into properly adding a pharmacist to your roster of physicians, but once the technical aspects have been approved, there are specific things that you should consider when moving forward in this process. The first is the personalities of whoever you choose to involve your practice with. Before signing with a pharmacist, be sure that not only their medical habits are in line with your own, but that you genuinely get along with them. If the relationship is not mostly symbiotic, there may be friction down the line, and you will be working with this person or team for a significant amount of time. Personality tests are often the most important first step in the process of finding the right new pharmacists to partner your practice with.

The next important step in the process is to identify specifically what the role of the pharmacist will be regarding your practice and your patients. If you choose to allow the pharmacist to have a more hands-on role in your business, make sure you map out a clear definition of what that would look like so that no misunderstandings occur in the future. It may also be necessary for your medical practice to inform patients when you begin the process of finding the right pharmacist, and to have open communication with patients when the pharmacist officially begins their duties. When your team begins to expand, don’t get stuck in a building that doesn’t support your growth, expand your medical office lease in Los Angeles to a better space that allows you to focus on the medicine. Call Boulevard Medical Practices today to start looking into better office space solutions now.

If your practice has addressed a real need for a pharmacist, this expansion could be an incredibly beneficial step for your business. The real way to determine how a pharmacist or technician would positively increase your practice is to look at the statistics of a few different business aspects. If you are constantly outsourcing your pharmacy needs for patients, connecting a technician could be a great expansion that could increase your business and your revenue. If prescriptions are not a main aspect of how your practice runs, this expansion may be an unnecessary addition that requires funds you could administer to other areas. Consult your current team members and, if appropriate, your most frequent patients to see if adding this service could increase your business. Find a great new medical office lease in Los Angeles with the team at Boulevard Medical Properties today and start your expansion journey now!

Addressing Employee Burnout

The environment that health care providers work in is full of stressors, especially if you work in the big-city hustle. Working through packed schedules, at a demanding pace, under pressure is not easy on anyone involved. Add to that an inherent high level of emotional intensity, and you can imagine how providers’ fuses get shorter and shorter over time. The result of all this can often be employee burnout.

Clinicians are burning out at increasing rates. Some studies estimate that the burnout rate for clinicians is now over 50%. “Burnout is a long-term stress reaction marked by emotional exhaustion, depersonalization, and lack of sense of personal accomplishment,” according to the Agency for Healthcare Research and Quality.

Addressing physician burnout begins with utilizing creative ways to build a strong team culture in the workplace. In their module on creating team culture, AMA Steps Forward defines ‘Culture’ as “the underlying set of rules and beliefs that determine how everyone in your practice interacts with each other and with patients.”

After you secure you medical office lease in Los Angeles, it’s time to focus on culture. Building strong team culture relates directly to cultivating strong relationships in your practice.

10 Steps to Build Team Culture at Your Medical Practice

1. Diagnosis Before Treatment

Just like you do with your patients, you must first diagnose the state of your office culture before you attempt an intervention.

Anonymous staff surveys are a great way to determine how your staff is feeling about working with your practice. Some good ones to consider include:

2. Hold a Staff Brainstorming Session

Share the survey results in a common area for all employees to consider. Then, set the date for a staff-wide brainstorming session where everyone’s ideas for improvement will be valued. Be considerate of using a combination of approaches, as many people may come up with pieces of great ideas.

3. Write a List of Positive Behaviors

As a group, write a list of commonly agreed upon, positive behaviors that your staff will seek to uphold. The staff agrees to hold each other accountable to these attitudes and actions every day. “This is also an opportunity to reinforce positive behaviors to create an upbeat environment.”

4. Increase Team Communication Opportunities

Teams that have more personal communication perform much better than other teams. For example, rather than just “packing up and heading home” at the end of the day, why not hold a team debrief to go over the good work that happened that day or draw attention to new issues? Other ways to increase employee face-time include:

  • Co-location—seating team members near each other
  • Morning huddles—informal five-to-ten-minute meetings that get the team “on the same page” about clinic workflow for the day.
  • Warm handoffs— making it clear to the patient that their doctor and any other professional in the room are working together on the patient’s behalf. Examples are:

o “A physician introducing the patient to the behavioral health specialist in person and giving a brief synopsis of the patient’s case”
o “The nurse brings the physician into the room and explains to the physician in front of the patient what she has learned about the patient during rooming.”

5. Meet on a Regular Basis

Regular staff meeting improve relationships and productivity, both of which make big differences in your office culture.

6. Offer Professional Development

Give everyone on your staff opportunities to:

  • Take enrichment and advancement classes
  • Get a degree
  • Take on new role in the practice

7. Really Get to Know Each Other

  • Find reasons to celebrate together
  • Host potlucks or take turns cooking for the practice
  • Eat lunch with your co-workers—including people who work “above” and “below” you
  • If you have a medical office lease in Los Angeles with other groups or practices, invite them over for a lunch to build new relationships.

8. Train “Mentors,” not “Managers”

Your team leaders have a huge role to play in setting the tone for your overall practice. “Successful team cultures promote leadership that emphasizes teaching and mentoring over traditional management structures.” To this end, always remember to:

  • Demonstrate humility and show interest in all team members. Everyone has something contribute and there is always something to learn.
  • Strive to teach, coach, and guide with patience and clarity.
  • Teach your staff to give positive, actionable feedback

9. Keep Your Eye on the Ball

Successful practices are always looking for ways to improve. A strong team culture will enable your practice to stay “nimble” in our fast-changing scientific and social environment.

10. Engage with your Patients

Physicians are often so tied to their work that they forget (or don’t know how) to engage with patients on a personal level. Make effective communication a functional part of your office culture by:

  • Creating a one-to-three-question survey that you will administer at checkout. Ask specific questions about areas that your particular practice is trying to address.
  • Decide on who the “right” patients are from your practice and ask them to form a Patient Advisory Council.

o Meetings can be held at whatever frequency works best for you and your members.
o Members can be treated to a nice dinner during meetings, or you can give them gift cards or another token of your appreciation to say thank you.

No matter what your medical specialty, you can find a new medical office lease in Los Angeles with the help of Boulevard Medical Properties. Whether you are expanding to new locations or just starting out on your own, our Property Search tool can help you find the perfect space. From dentists to surgery centers and everything in between Boulevard Medical Properties is your ultimate destination for a medical office lease in Los Angeles. Contact Us Today to Make an Appointment!

Hiring Staff for Your Practice

Opening a new business is an exciting and often stressful procedure. With help from Boulevard Medical Properties, you can find out how to hire the right staff for your practice and how to ensure that your business starts off on the right foot with the community through the new doctors, nurses, technicians and front desk management. Before you worry about finding the perfect staff, make sure you have the perfect office when you use Boulevard Medical Properties to help you find the best medical office space in Los Angeles. Discover how you could start your dream business in an office space that you love when you call our offices today. Make sure you are hiring the best staff for your practice by following our helpful tips from below!

Hiring New Doctors

If you are a doctor hiring for your own business, the most difficult part of staffing your practice may be the process of hiring and managing other doctors. The tricky part is that other doctors must be willing to follow your management and accept the standards that you present to them. If you are looking for doctors to be your partners and help you make significant business decisions, then be sure to ask them during the interview process if they are comfortable taking on this large of a role, and interview candidates who have management backgrounds to ensure that they will be good at that aspect of the job. If you are searching for doctors to mainly support your patient load and provide extra care during office hours, then be certain that you use language in your job posting, and throughout the interview process that clearly outlines the role you are searching for specifically to your future employees.

The key in every interview process is to make sure you communicate your goals and intentions clearly with the candidates for each position. It is also important to feel confident about the candidates you are strongly considering. You want to be able to build at least professional relationships that are strong and joyful in a concentrated effort to avoid any workplace drama or tension. Consider testing your new hires with a series of trial runs, where your office is open for a set number of hours to see a select few patients, and gauge how you work with the doctors you are considering hiring through their behavior in a professional setting. Before you start drafting that job posting, make sure you have found the perfect medical office space in Los Angeles with the help of Boulevard Medical Properties!

Hiring Support Staff

Hiring support staff is slightly less complicated than hiring new physicians, as these hires are less complicated to evaluate, and the interview process follows a more conventional and expected set of guidelines. As with the doctor’s interview process, be certain to have clear communication through the wording of the job posting, and throughout the in-person interviews, so that you and your candidates know exactly what you expect of each other should they be hired on. Your support staff will be the more underrated group of workers, and because of this it is important to acknowledge how much work they handle. Employees at any job want to know that they are valued, and the medical world is no different. Technicians, nurses and front office personnel will be more excited to work with you, and more likely to stay for a while, when they know they will be valued members of your workforce.

During this interview process, you want to be sure that each candidate has the right certifications and work experience, but, just like hiring your new doctors, you will also want to be sure that they match your personality, and that they embody the same values that you and your practice do. Finding employees that match your business etiquette and level of respect is a great way to gauge their character and determine if they are the right fit for your business.

Medical Office Space in Los Angeles

Don’t wait to find the perfect staff then find out you have a sub-par office building! Call Boulevard Medical Properties today and let us help you find the right medical office space in Los Angeles today!