Staying up-to-date in your dental practice could be the difference between exponential growth and shutting the doors. Employing the latest technology, finding the appropriate dental office rent in Los Angeles, and running your office efficiently are all keys to a successful practice.
Using the latest technology both in your treatment options as well as in your business operations is very important to the success of your practice. If your business operations aren’t up to snuff it can cause significant issues both in your bottom line and in your reputation with your patients.
For example, if your scheduling is off and patients routinely must wait, then that might be the last time you see that patient. Everybody’s time is valuable, and nobody likes to wait when it isn’t necessary. But, believe it or not, there are many doctors and dentists out there who routinely run behind and they have done it for so long that it has become normal for them. It might be a normal part of the work day for them, but it is crushing productivity and irritating patients.
It’s unrealistic to think there will never be a time that you might run late. Emergencies do happen. But when you have a reputation of keeping your patients waiting, you risk losing them completely and you wipe out your chance for referrals. You could have a beautiful and well-appointed office in an excellent location with all the latest bells and whistles, but if you are never on time, it will be difficult to keep the doors open.
Get Your Timing Down
If you find yourself running behind on a regular basis, it’s time to let technology help you get back on track. Chances are, your lateness is a result of either scheduling problems in your front office or poor time management in the back office. Which is it for you?
There are a variety of scheduling programs that can help you document practices and procedures for scheduling patients. For example, you can add patient notes, so your scheduler can be specific about what the patient needs (ex: next visit: X-rays, cleaning, filling.)
You can help your scheduler by establishing a policy of set times for various procedures, so everyone knows how long each treatment option takes and there are no surprises in the schedule. There is software available that allows you to establish set times for different procedures and it will automatically allocate the right time.
Oftentimes, the most significant issue is a disconnect between the front office staff and the back-office staff. Many times, the front office staff scheduling the appointments really doesn’t understand how long or how involved each procedure might be, so they schedule too much time or too little. It’s important for everyone to be on the same page and well-trained so easy mistakes can be avoided, and patients are not left waiting needlessly.
If the problem is in the back of the office and either the doctor or other dental staff are taking longer than they should, then a re-training or an adjustment in scheduling times needs to happen so patients aren’t left wondering what in the world is taking so long.
There is a lot to consider as you look to keep your practice up-to-date. Scheduling, technology and a nice office and convenient location are just a few of the things that need to be considered. A smart piece of due diligence would be to contact Boulevard Medical Properties now and schedule a consultation. The Boulevard team has the knowledge and expertise to point you in the right direction and get you a dental office lease in Los Angeles that works for your organization.