10 Best Office Etiquette Tips for Your Medical Practice

Working in a medical office can be stressful, so it can be easy to let etiquette fall through the cracks. However, practicing proper etiquette is essential to ensuring that patients have an excellent experience in your office, helping you to retain and attract more patients. Here are some of the most effective office etiquette tips to help you and the staff of your medical office remember to stay at the top of your game.

1. Maintain a Professional Appearance

The way you look makes your first impression, so each member of your staff should keep a professional looking appearance at all times. Create and enforce a dress code among staff. This can be as casual or formal as you’d like. What’s most important is that all staff members are clean, tidy, and approachable-looking.

2. Use a Welcoming Greeting

Desk staff should greet patients as soon as they walk in the door. Other staff members should greet patients by name, introduce themselves by name and position, and inform the patient as to what steps and procedures they’ll be going through. Staff should do this even if they are wearing a name tag, which they should be doing at all times.

3. Remember Body Language

Office etiquette is all about impressions. Smile and make eye contact when first greeting a patient, and continue to make eye contact throughout the appointment to assure the patient that they have your full attention. Try not to slouch or fidget, and don’t move suddenly. Make it clear to patients with body words and body cues before you touch them.

4. Keep Patients in the Loop

Your patients want to know what’s going on during their appointment, especially if they’re one of the many people who are made anxious by medical appointments. If patients have to wait for a while, check in with them to ensure that they’re doing well and update them on when they’ll be seen. During the visit, let patients know what you’re doing before you do it, whether it’s taking vital signs, administering an injection, or taking a sample for a test.

5. Build a Rapport

Help put your patient at ease by opening your interaction with some small talk, such as about the weather, a recent holiday, or a major event in your community. This may seem like a waste of time, but helping patients relax into the interaction encourages them to open up to you about the medical problems that they are dealing with, which for some patients can be potentially awkward or embarrassing.

6. Be Present with Your Patients

Simply being in the room with your patients isn’t enough, medical professionals also need to be truly mentally present as well. With all the stresses of working in a medical office, it can also be easy to get distracted while spending time with patients. However, truly listening to the patient makes your patient feel more comfortable about the quality of their care and can also make the difference between a correct and incorrect diagnosis, so keep your focus on the patient, not on the screen of a device or your mental to do list.

7. Don’t Rush Patients

Take the time to allow patients to fully explain the reason for their visit, as well as ask any questions or voice any concerns they have about their treatment. This may extend your appointments a bit longer than you’d like, but it can also save time and improve the quality of the medical care you give by preventing follow ups or problems due to misunderstandings about how the patient should be taking a medication or caring for a health issue.

8. Keep Disagreements between Staff Under Wraps

No one gets along with all of their coworkers, so having disagreements between staff is totally normal and, assuming everyone handles the disagreement in a mature and respectful way, understandable. However, patients should never be able to detect strained relationships between staff members. This can create the appearance that your staff isn’t on the same page and make patients feel uncomfortable at your practice.

9. Make Arrangements for Follow Up

If your patient will need a follow up appointment or consultation at your practice, make sure someone in your office helps them to book that appointment before they leave the office. If patients have to schedule these appointments on their own, they often won’t. Patients that have more significant problems but don’t need a follow up appointment will still appreciate a follow up call. Put this on your calendar and have a staff member call to ensure that the patient is feeling better and getting the care they need.

10. Get Help When You Need It

While office etiquette is important, it’s not the only thing a medical practice needs to meet its potential and thrive while doing so. Whether you’re looking to move medical practices, want to open a new location, need new medical equipment, or have any other issue or concern with your practice, contact Boulevard LA today. With our years of experience in assisting medical offices, both specialty and general, we can help your practice be all it can be.

Best Office Easter Party Ideas

Easter is quickly approaching, and for many of us that means time spent with family, hunting eggs, and maybe going to church. For many of us spending time in the office before the holiday, the idea of an Easter celebration at work sounds good, but how can we celebrate in a way that’s inclusive and appropriate for the workplace?

Well, fortunately there are a number of office Easter party ideas that are fun and inclusive of people of all faiths and beliefs.

Celebrating in An Inclusive Way

One of the most important things about any office event is for everyone involved to feel included and accepted. For this reason, it’s best to avoid any of the religious significance of the holiday, and to instead focus on the more secular aspects of the day, such as Easter Eggs, the Easter Bunny, and the general celebration of spring. You can also plan a company picnic or barbeque, because let’s face it, everyone loves a free lunch.

It’s important from both a legal and social perspective to include everyone in the fun, no matter their personal belief system. Towards that end, here are some things you can do that are fun for everyone.

Organizing an Office Egg Hunt

When you get right down to it, the most important aspect of typical Easter celebrations is the act of coming together with family and friends.

One of the best office Easter party ideas is to organize an office egg hunt for the children of your employees, or for local kids, or even for your patient’s families. If this sounds like something that would work in your office, try asking around and gauging interest. You don’t want to have an egg hunt and no kids to go hunting…unless you want to do an Easter egg hunt for adults, which is totally fine too.

You can do this indoors or out, just make sure you use candy instead of real eggs (you don’t want an unfound egg going bad in your waiting room), and be sensitive to any potential allergens such as gluten, or nuts.

Bringing Out the Easter Bunny

You may also want to schedule a visit from the Easter Bunny, either instead of or in conjunction with an egg hunt. There are a number of places that will rent or sell an Easter Bunny costume, and some will even provide performers. You can let the little ones take pictures with the Easter Bunny, or have Easter Baskets ready for everyone. Of course, you may want to do the baskets anyway, because everyone loves getting treats.

Spring is In the Air

If you want to do something as a general celebration of spring, it’s hard to go wrong with an office picnic or barbeque. Reserve a place at a local park, or just outside your office and get out and enjoy the beautiful spring weather.

Catering is fine for a small office, but if you have a bigger office you may want to do things potluck style to keep costs down.

You may also want to plan some games, or have a few things like lawn darts (the updated kind that uses beanbags, not the banned version with metal spikes). This makes for not only great fun, but also a lovely bonding experience for everyone present.

Renting Medical Space with Boulevard LA

After you are done cleaning up after any one of these unique office Easter party ideas, you’ll be back to business. If your practice needs a home, or you are just looking to expand, contact Boulevard LA today. We offer a number of locations that are suitable for medical practices of all kinds. We have years of experience finding suitable spaces for specialty offices and general practices, so schedule a meeting today to see what we can do to get you into the perfect medical office space for you and your practice.

The Medical Benefits of Music for Your Practice

No one enjoys spending time in the waiting room, so it only makes sense for medical offices to do what they can to make the experience a bit more pleasurable. Magazines, televisions, and attractive decor are often used to make the waiting room experience easier and less boring for patients, but they are not the only things medical professionals can do to make patients’ time in the waiting room more bearable. The right music, such as jazz, classical, or light rock, can also make a big difference in the patient experience for your practice, and for more reasons than just making the waiting room more pleasant. Read on to discover a few of the amazing medical benefits of music for your practice.

Create a Pleasant Atmosphere

Of course any medical staff wants to make their practice more enjoyable for patients. You care about your patients’ well-being, so naturally you want them to have a positive experience in your medical office. However, you also know that your patients have options, so it is also essential to give them every possible reason to choose your medical practice rather than a competitor for their health care needs. Music is one way to create an enjoyable and pleasant environment in your office that gives you an edge over other practices. Remember, music doesn’t have to be limited to waiting rooms. Playing it in halls and exams rooms can help even the most uncomfortable aspects of a medical appointment a bit more enjoyable and memorable for your patients.

Help Patients Relax

Going to the doctor can be stressful. Taking time off work, finding parking in a busy area, and visiting a new doctor can all give even the most level-headed patients high stress levels before their appointments. This on top of existing illness or medical issues can make any person feel uncomfortable to say the least. Music in the waiting room can help patients wind down before their appointment. This is not only helpful for putting your patients at ease, but also has the added bonus of helping your medical staff get more accurate readings for vital signs affected by stress, like heart rate and blood pressure.

Other patients have anxiety or phobias about doctors or medical care in general. Having soothing music playing in treatment areas can make a huge difference in these patients’ anxiety levels and encourage them to use your practice in the future. Of course, this benefits the practice in that more business is always helpful, but it can also make a huge difference for the patients’ health and quality of life, as patients with these sorts of anxieties often elect to avoid medical care in general to avoid the fear and anxiety that accompanies it rather than seeking medical help for potentially serious health issues.

Reap the Medical Benefits of Music

Music is used in therapy for a reason. Music has been shown to aid health, and as we’ve discussed, lower stress. Studies indicate that music triggers the release of endorphins and immunoglobulins, which help patients heal more effectively. In general, the music that most effectively provides medical benefits includes elements such as:

• A slow and stable tempo
• Absence of percussive and accented rhythms
• Low volume level and soft dynamics
• Connected melodies
• Gentle timbre
• Simple harmonic or chord progressions

Of course, music over the audio system of a medical office is no replacement for music therapy conducted by a trained professional, however playing music throughout your office may help provide your patients and staff with some of the soothing medical benefits of music.

Professional Consultation for Your Medical Office

Music is just one way to create an attractive, relaxing, and efficient medical office space. For more ways to improve your office space browse our website or, if you’re looking for a more major medical office overhaul, set up a consultation with Boulevard Medical Properties. Boulevard Medical Properties can help you find a new medical office space based on your practice’s needs and goals, helping your practice to grow and expand. Regardless of if you’re just starting the moving process or almost finished, or what you need from a new medical office space, Boulevard LA can help you get the perfect medical office space for your practice. Contact Boulevard LA today to schedule your consultation.

Effective Medical Office Scheduling

Running a medical practice of any kind can be stressful and hectic, but using effective medical office scheduling strategies can help everything in your practice run a little smoother. Careful and effective scheduling ensures that everyone in the office, both staff and patients, are on the same page and know what to expect out of each and every day. Whether your office struggles with effective scheduling or is just looking to streamline the scheduling process, try implementing these tips to have your office running smoother than ever.

Start on Time

This may seem obvious, but few practices actually start the first appointment of the day at the time it is scheduled for. The first patient of the day is normally scheduled for 8 o’clock, but isn’t usually with the physician until 20 minutes later, even in a great practice. This isn’t usually because of a lazy or tardy staff, it’s because both patients and staff, including physicians, fail to account for the intake work before the appointment begins. Give patients an arrival time about 20 minutes before their appointment begins to allow for paperwork, insurance processing, and, if necessary, pre-payment. New patients may need even more time.

Choose Appointment Times to Maximize Effectiveness

Placing appointments for patients with similar conditions or procedure types on the same day or within the same time of day can help physicians make diagnoses and conduct quicker appointments by allowing them to stay in the same mindset across several appointments, rather than having to refresh their thought process for each appointment.

Schedulers may also want to consider prioritizing patients with more complex appointments. Try to book patients with complicated needs as soon as possible, and manage uncomplicated issues through group visits outside the office via phone or email. Though financial benefits from uncomplicated patients are lessened, you maximize the return from complex appointments, and increase the chances that uncomplicated patients will come to your office when they have more significant needs. On the other hand, if patients have to go elsewhere to get a timely appointment to address their serious issues, they may choose not to come back for minor needs.

Use Modified Wave Scheduling

Modified wave scheduling is a strategy of medical office scheduling that helps keep practices running on time even if they fall behind at some point during the day. This strategy involves booking multiple appointments at the beginning of the hour and leaving a buffer period at the end of the hour. At the beginning of the hour, long and short visits are scheduled simultaneously in pairs. The medical assistant rooms the patient with the short visit first and while the physician is with that patients, conducts the work up for the long visit patients, so that the long visit patient is ready to see the physician around the same time as the physician finishes with the short visit patient.

This more effectively uses the time that MAs and other support staff spend on visit preparation. Short appointments can also be booked during long appointments that don’t require the physician’s presence at all times. For example, a physician can conduct a short visit while a patient with long visit is having an x-ray performed. The emptier back end of the hour is used for catch up if patients show up late, appointments run long, or other unpredictable delays occur.

Respect Your Patients

Remember that your patients have taken time out of their own busy schedules, including many taking time off of work, to prioritize their health and come in to your office. Respect them, their schedules, and their choice to take care of themselves by striving to help them get in and out of your practice as quickly as possible without making patients feel rushed. All medical professionals in the office should strive to be punctual, keep all appointments, and meet all appointment times.

Get Help Keeping Your Medical Practice Running Smoothly

Running a medical office can be stressful and hectic, and this stress is only magnified when trying to move your medical practice or open a new location, but you don’t have to do it alone. Boulevard Medical Properties can help you find a new medical office space based on your practice’s needs and goals, helping your practice to grow and expand. Regardless of if you’re just starting the moving process or almost finished, or what you need from a new medical office space, Boulevard LA can help you get the perfect medical office space for your practice.

Contact Boulevard LA today to schedule your consultation.

Choosing the Right Medical Office Space

Whether you’re moving an existing medical practice, opening a new location of an existing practice, or opening a new practice for the first time, finding the right space for your medical office can be overwhelming. There are so many things about the office space that have to be just right, and it can feel impossible to know how to choose the best office for your practice. Thankfully, Boulevard Medical Properties is here to help. Over time, we’ve discovered the most important factors to consider when choosing a new medical office space, and we’ve assembled them here to help you.

Affordability

Obviously, the cost to lease is important, but affordability goes beyond just the sticker price. A space with a higher price may actually be cheaper per rent, or may come with more support from the property owner in the form of services like property maintenance or pest control. A medical office space available at a lower cost may be cheaper because the location is not as profitable. In short, remember that neither cheaper or costlier guarantees a better medical office space, so when choosing a new office space, conduct a thorough cost-benefit analysis.

Aesthetics

The importance of an attractive medical office is often overlooked, but the look of your office communicates a message to both patients and potential employees on both the inside and out. A well-kept, attractive, and secure feeling medical office can make patients feel confident about the credibility of the practice and the quality of the care that they will receive there. Inversely, a dirty or unattractive office can drive patients away. Your office also conveys a sense of the type of workplace your office is to potential staff members. Medical professionals have options, so don’t drive away the best with an unpleasing office.

Accessibility

Accessibility can mean two things. First, is it easy for patients of all kinds to find your office? Second, is it easy for patients with disabilities or limited mobility to find, enter, and move around your office? Offices should generally be located near major roads or thoroughfares, and ideally no more than two turns from a highway, if there is one nearby. Remember, many of your patients won’t feel well, so you don’t want them to have to do extra work. Being close to major roads also gives your office exposure just by people driving by. Once your patients have located your office, do they have convenient and ample parking, including handicap parking? Is there a ramp for your less mobile patients? If needed, are there enough elevators and stairways so patients can easily access their needed floor without a long wait?

Other Providers

Obviously you don’t want your medical office located around a bunch of competing practices, but it’s not that simple. In addition to checking the professional to population ratio areas around potential medical office spaces, you will also want to consider where specifically competitors are located and how aggressive and effective their marketing campaigns are. This can reveal some insights you might have missed otherwise. For example, areas with high income levels can often be over-saturated with healthcare providers while nearby middle or even lower income areas are largely un-serviced, providing a plentiful stream of patients for the practice that begins to service these areas.

Furthermore, potential competition is not the only reason you should know about surrounding medical care providers. Locations near complementary healthcare providers can be incredibly profitable for medical practices. Locating your practice near providers that offer complementary healthcare services and developing relationships with these providers can allow for inter-referring patients, providing advantages to all practices involved. Traditionally, this has meant locating practices near hospitals, but as more and more procedures are being performed as outpatient procedures, it has become possible for healthcare practices to develop these kinds of relationships farther away from hospitals, allowing for lower lease rates.

Get Help from the Professionals

No matter what kind of medical office space you’re looking for, you don’t have to search on your own. Boulevard Medical Properties can help you find a new medical office space based on your practice’s needs and goals, helping your practice to grow and expand. Regardless of where you are in the process, what you need from a new medical office space, and why you’re looking, Boulevard LA can help you get the perfect medical office space for your practice. Contact Boulevard LA today to schedule your consultation.

Creative Saint Patrick’s Day Office Ideas

In a medical office, it can feel like there’s never enough time to get everything done. Taking a couple hours out of the day just for fun may be impossible, so it may seem like celebrating holidays at the office would be impractical or a waste of time. However, celebrations can actually be very beneficial. They boost workplace morale, especially if you take the opportunity to make sure your staff knows that they’re appreciated, and you can celebrate without taking time out of your office’s busy schedule. With your lucky day right around the corner, let’s take a look at some fun Saint Patrick’s Day office ideas you can implement without cutting into time with patients.

Encourage Participation

Your Saint Patrick’s Day celebration won’t be very effective at improving morale if your employees don’t take part, let alone enjoy themselves, so find ways to encourage staff participation even before the holiday. Send out praise ecards to inform staff of the celebration and let them know how much you appreciate them. If you have a small staff, you could even write out cards for each staff member. Staff that feels appreciated will be more likely to take part.

In addition, you could instruct staff member ahead of time to wear green, and provide a prize for the employee who wears the most green or has the most creative outfit. Have inexpensive green beads or something similar on hand so that any staff members who forget or are otherwise unable to can still take part. You can also encourage employees to decorate their work spaces and, again, provide a prize for the best looking or most celebratory space. This not only creates a festive atmosphere and motivates staff to take part in the festivities, it also saves you time, money, and effort on decorating the office.

Finally, make your celebration meaningful by hosting a drive or collecting donations for a local cause. You can make this thematic by supporting an environmental, ‘green’ cause, or you can choose a local school, charity, or other organization. If you want, you could even inform patients of your drive or donation collection to get them involved, too.

Traditional Irish Fare

While for many people, St. Patrick’s Day is a celebration defined by drinking, there are plenty of thematic foods and beverages that can be consumed other than alcohol. Having thematic food can be a great motivator for staff to get involved in festivities, and is a fun way to celebrate without having to take time away from patients. Staff can simply grab food on their breaks. You can either take this opportunity to treat your staff, or you can involve your staff by inviting them to bring in dishes for an office potluck. Among the most Irish of Saint Patrick’s Day office ideas, this one is sure to be the most popular.

You can simply provide staff favorites, or you can try traditional Irish and Irish-American food like bangers and mash (sausages and potatoes), soda bread, bacon (boiled ham) and cabbage, colcannon (mashed potatoes and cabbage), boxty (potato cake), shepherd’s pie, and potato bread. Thematic desserts can provide an extra festive touch to satisfy the sweet teeth on staff. If you really want to go the extra mile, you could provide a light or heavy breakfast for staff in the morning, including foods and drinks like green smoothies, green tea, soda or potato bread pastries, boiled bacon, sausages, or even hard boiled eggs dyed green (just make sure your dye is food safe).

Set the Scene

If you have staff decorate work spaces and host a festive lunch, you’re already halfway done with creating a fun, thematic atmosphere in your office on Saint Patrick’s Day. However, there are still a few more steps to complete the ambiance. Purchase decorations like streamers, banners, signs, balloons, and more cheaply at party or dollar stores, and pay special attention to the main lobby and break rooms to optimize the effect for both your patients and your guests. If you wish, you could provide patients with green beads to include them in your celebration, especially if your office often sees children.

Music without lyrics can be soothing for your patients and aid in the productivity of your staff, so why not add the finishing touch some ambiance to your office by playing some traditional instrumental Irish music. If you want to play something more subtle, celebratory, or hip, try music by Irish bands like The Pogues, The Cranberries, The Script, U2, Irish Rovers, Celtic Thunder, the Clancy Brothers and the Irish Tenors.

Schedule a Consultation

Regardless of your office space, these creative Saint Patrick’s Day office ideas are sure to bring the fun. However, if you are interested in changing spaces, regardless of the reason, Boulevard LA can help make it a positive experience for you, your staff, and your patients. Whether you’re starting your practice from scratch, are simply considering changing spaces, or have already started planning your move, the experts and Boulevard LA have the knowledge and expertise to make the whole process a breeze. Schedule your consultation today.

5 Medical Office Tips to Make Your Practice More Efficient

Running an effective and successful practice can be a struggle for even the highest skilled professionals in the medical field. Technology is constantly advancing and so many things in healthcare change frequently so professionals need to be attentive in order to run a medical practice smoothly and successfully. But even if you feel like you have mastered it, there is always room for improvement. Take a look at these 5 medical office tips to make your practice more efficient and see if you can apply them to your office.

1. Pay Attention to the Front Desk

The front desk is the first thing patients will see when they walk in. Whoever is managing the desk will be the patients first impression of the practice and ultimately a large decision in whether or not they will continue to go back to that office. Patient satisfaction is key and can tell you whether you need to change the dynamics of your staff or continue what is working. The person managing the front desk should be able to handle insurance verification and co-payments in a well-organized manner. It is important that the person who is at the front desk can multitask in order to keep the front running smoothly and timely. By having qualified staff at the front, patients will be satisfied and so will the rest of the staff and physicians because they will not have to pick up any slack.

2. Consider Online Tech Tools

There are so many options available for you to do procedures online instead of inside your office. You can look into many like the ones below:

  • Online appointment bookings
  • Lab and test results postings and notifications
  • Prescription renewal
  • Billing, insurance and registration information
  • Medical history information
  • Secure messaging as another form of communication

These are good options to consider because they could be a more efficient use of time and resources. Many medical practices are using online appointment bookings because they allow for staff to do other things than booking appointments. This tool also helps maintain a schedule which is very important for patients and physicians. They may be expensive but they will most likely increase your revenue in the future.

3. Take Full Advantage of Staff Productivity

You can do this by making sure you have the right number of staff in the right area. You can ensure tasks are being done in the appropriate amount of time by implementing time checks. Although they may seem micromanaging at first, they are a good way to guarantee efficiency and organization for the entire staff. Time checks can be used as another source of communication and organization.

Make sure responsibilities match the skill level of your employees. For example, nurses can be doing something more resourceful with their time than stocking closets or rooms with supplies. They can do something within their license rather than clerical work that another employee who gets paid less can do. Always be sure to reference the level of license in order to keep your practice running as smooth and effectively as possible.

Cross-training staff is always a great thing to do so you have multiple people trained in different areas. This is helpful when an employee calls out because instead of scrambling, another employee can simply step in and help out. Cross-training is not that difficult to accomplish, you just have your employees shadow other employees for a day or as long as it takes. Among medical office tips, this remains the most important.

4. Add Staff as Needed

Don’t be afraid to add staff if it is necessary. We have all been kept waiting many times at many different places but your doctor’s office is not a place you want to experience that. You do not want to keep patients waiting or be buried in paperwork throughout the day or at the end of it. By hiring staff, the physician is able to see more patients because the practice runs smoother and they have less paperwork to do. This will ensure the happiness of the employees and patients.

5. Keep Your Exam Room Organized

There are a lot of things from printer stands to filing cabinets that are crammed into medical offices. To keep the office running efficiently, you need to make sure that all the things in the office are arranged and organized. Identify any areas where storage is needed and make sure all items are clearly labeled and ready for physicians and staff to access for top operational efficiency. Maintain a simple layout for the exam room. Instead of wasting time by searching for things, you will be able to efficiently do your job.

Schedule a Consultation

Considering the space and operations for your medical practice can be challenging, with multiple factors influencing your day-to-day operations and accessibility law requirements. Moving medical properties can be a positive experience for you and your patients, provided you take the necessary steps to ensure all processes are executed smoothly. Whether you are starting from scratch or in the early stages of planning your move, Boulevard LA has the expertise and knowledge to help guide you. Schedule an appointment here today.

Maintaining a Sanitary Office Environment

It can be very difficult to maintain a clean and hygienic work space especially with visitors and patients always walking in and out. Although a challenging task, it is extremely important to keep an office environment clean for the health of everyone who enters the space.

Wash Your Hands

One of the most important tips to keeping a sanitary space is to keep your hands clean. Germs are most commonly spread through touch. If you are not able to wash your hands frequently, make sure you are not rubbing your eyes or touching your face. By not touching your face, you are less likely to spread germs and get sick. Another good tip if you cannot wash your hands as much as you would like is to keep anti-bacterial hand sanitizers all over the office for employees and visitors to use. Especially while at work, your hands are in contact with many different surfaces, objects and people which can often carry germs. By washing your hands frequently, with anti-bacterial hand soap, you lower your risk of getting sick and spreading germs to different surfaces and people. Posting signs around the office and especially in the restroom are a good reminder for employees and patients. Washing your hands is one of the best ways you can avoid bacteria and illness.

Office Sanitation: Equipment and Supplies

We don’t really think about how often we use the things at our desk or in our office and we definitely do not think about sanitizing them. This is a huge problem because a good amount of the bacteria in an office can be found on our desks and right at our fingertips. Phones can harbor a large number of bacteria because our mouth is so close to it and it rarely gets cleaned after using it. Keyboards and mice are also a breeding ground from germs because they are being touched all day long. Coffee cups and reusable water bottles that are used in the office should be taken home regularly for a proper and thorough cleaning. Many people will leave cups at the office after rinsing them out but this increases bacteria because it is not being disinfected on a regular basis.

Then there are the more communal supplies like a fax machine that are even dirtier. Be sure to wipe down your desk with disinfectant at least once a week to maintain a healthy work space. An employee or multiple can be assigned to disinfecting shared supplies as well as counters, tables, doorknobs, chairs and other objects in the office. Cleaning protocols and checklists are also a smart idea to implement in order to ensure the cleanliness of the entire office.

Read Labels

Even if it is common for you to sanitize and clean with a product, are you sure you are using it correctly? Many people spray product and wipe it off the surface immediately after but this is not actually disinfecting the surface because the product isn’t given enough time to work. It is important to read the labels on cleaning supplies so they will work as effectively as possible. Many products will direct you to leave the solution on the surface for a certain amount of time so it can soak and kill the germs that are present.

There is a difference between cleaning and disinfecting. You want to make sure you are doing both but most importantly disinfecting a surface to prevent growth of bacteria and kill germs which are present. Many cleaning products are multipurpose and will do both to leave you a sanitized and healthy work space.

A general training in office sanitation is helpful so everyone is on the same page about the overall cleanliness of the work space. Many people may not be using cleaning supplies correctly and therefore leaving areas not properly disinfected. By giving everyone in the office space a better understanding of office sanitation standards, people are less likely to get sick and spread germs to each other or patients.

Clean Your Cleaning Tools

It is important to remember to disinfect your cleaning tools after you have used them. This will help to prevent cross contamination especially in areas like the restroom. These tools include mops, scouring pads, and brushes. The best time to clean them is when you are done with a room before you move on to the next.

With these tips, it will be easy to implement sanitation standards and practices to give your employees and patients a clean and healthy environment to keep coming back to.

Schedule a Consultation

Considering operational efficiency and management for your medical practice can be challenging with multiple factors influencing your day-to-day operations. Whether you are starting from scratch or in the early stages of planning your move, Boulevard LA has the expertise and knowledge to help guide you. Schedule an appointment here today!

5 Ways to Be the Best Medical Office Manager

A medical office manager with efficient managerial skills is vital to any medical practice. The office manager is the engine that manages the practice’s data stream, business records, operational efficiency, and business development. To be the best medical office manager, you cannot be afraid to get your hands dirty. The more integrated and involved you are with the various roles and conditions in the practice, the more efficient you become in managing and identify opportunities of growth. To maximize efficiency and safety of your practice, we have compile 5 best practices to execute.

Manage Away from Your Desk

Don’t manage solely from your desk. When you walk through the office, navigate around to ensure that your staff and clinic is functioning properly. Interact and observe several times a day. Connect with the staff, physicians and patients to maintain a healthy practice environment. Stay informed by identifying where the gaps are and making sure that all things in the office are arranged for maximum efficiency and maximum safety. These managerial skills will help you better operate as an office manager and utilize your space to do your work.

Arrange Operations for Maximum Efficiency

There are a lot of things — from printer stands to filing cabinets — crammed into medical offices nowadays. To efficiently manage the office, you need to make sure that all the things in the office are arranged and organized. Identify any areas where storage is needed and make sure all items are clearly labeled and ready for physicians and staff to access for optimal operational efficiency.

Communicate with Courtesy

As an office manager, your responsibility lies in increasing functionality, efficiency and safety. Part of this role includes answering phone calls, emails, and returning messages. It is common courtesy, and it shouldn’t need to be reminded, but all too often, there are complaints from staff members that they field calls all day that the office manager hasn’t returned yet. Timely follow up, henceforth, streamlines communication and overall customer service and information transfer among staff, physicians and patients.

Review Representative Proposals

This is one of the most important managerial skills of an office manager. It is important to meet with representatives, listen and thoroughly review their proposal for your clinic with your physician(s). If you do not review the opportunities, you are doing a disservice to your clinic. There are many lost opportunities that are beneficial to patient care and your practice misses out on the prospect if your office manager is too busy.

One key role of an office manager is to find ways to increase revenue and help the physicians provide the best patient care possible. To do so, try to mark a single 30-minute slot on your calendar 3 to 5 times a week to meet with a representative. This practice will open prospective opportunities that would have been missed otherwise. It will also reduce the frequency of sales representatives driving you crazy, calling your office for follow ups.

Get Your Hands Dirty

The office manager should know how to perform every job in the office and do it with some degree of efficiency and expertise. If your practice is short staffed or overwhelmed with patients, your office manager should be able to jump in and provide almost seamless help through the transition. If there are tasks you aren’t trained on, ask your staff to train you — this will earn respect among your peers.

Schedule a Consultation

Considering operational efficiency and management for your medical practice can be challenging with multiple factors influencing your day-to-day operations. Whether you are starting from scratch or in the early stages of planning your move, Boulevard LA has the expertise and knowledge to help guide you.

 

 

Office Layout Ideas to Update Your Office for the New Year

Hiding the Wires

Nothing adds clutter more than wires between laptops and docking stations. Eliminating wires increases open space and organization within the workplace, especially in a room full of open desks. Manufacturers have developed solutions that are clean and simple to address this new trend.

Bringing the Outdoors In

Nature is having a serious moment in design. Reclaimed wood panel installations, exposed concrete flooring and incorporating natural floral patterns in fabrics and artwork are all becoming more prominent, along with plant life in the form of living walls. Mother Nature is strategically and deeply integrated with salvaged wood, water features, outdoor office extensions to demonstrate real, measurable benefits for human performance metrics such as productivity, emotional well-being, stress reduction, and learning. It’s the natural, healing properties that a lot of these finishes and details have that will continue to make this trend increasingly popular throughout the year.

Multipurpose Workplaces

Multipurpose spaces can be utilized for everything from multimedia presentations to casual break areas and are among the most effective office layout ideas. We will also see more oval-shaped office desks, which allow for a more convenient place for 4-6 people to meet, as well as a shift toward height adjustable tables for standing meetings or workstations.

Designated Lounge Areas

A move toward creating spaces that are the antithesis of rigid workstations are on the rise for office design trends in 2017. Lighter, powerful, wireless technology has inspired more comfort and relaxed collaboration. Offices now mandate the inclusion of dedicated lounge areas to make working more enjoyable.

Offices Organized by Color

Work environment with color helps boost your thoughts along with being more organized and colorful. Color promotes happiness, productivity, and creativity. Offices are integrating pops of color in unexpected ways and therefore striving to be at the forefront of offering a wide color spectrum of accessories and furniture.

Community Tables

People are looking for more interaction at work — lending a trend towards community tables. For centuries, the community table has been a meaningful symbol of kinship or alliance that is now becoming an important part of the work environment. It fosters and exhibits many of the characteristics of a domicile, more relaxed, more congenial and collaborative work place.

A Mix of Different Textures

An increased emphasis on using varied materials throughout the workplace to create environments that influence wellness and productivity is on the rise. Products with a rich material bring original and bold aesthetics with contrasting color and textures to create a more varied, inspiring and personalized work environment.

Mobile Offices

Mobility that lets workers drop in at the office as they please and mobility that lets workers move easily within the office itself are gaining importance in corporate design.

New Seating Options

Company meetings are ever-changing and challenging dynamics with new seating options. Imagine how different the conversations would go in a company meeting with one area of round, low seating. The challenge is to create a fresh and alive space at every turn while offering sanctuaries and think spaces away from one’s desk. More than ever, offices must inspire and invite employees to do their best by offering furniture that meets different work modes. You can look at the use of a large sofa or a smaller hobbit hole space such as enclaves with padded benches for lunch or telecommuters.

Schedule a Consultation

Considering space for your medical practice can be challenging with multiple factors influencing your day-to-day operations. Whether you are starting from scratch or in the early stages of planning your move, Boulevard LA has the expertise and knowledge to help guide you.