Running an effective and successful practice can be a struggle for even the highest skilled professionals in the medical field. Technology is constantly advancing and so many things in healthcare change frequently so professionals need to be attentive in order to run a medical practice smoothly and successfully. But even if you feel like you have mastered it, there is always room for improvement. Take a look at these 5 medical office tips to make your practice more efficient and see if you can apply them to your office.
1. Pay Attention to the Front Desk
The front desk is the first thing patients will see when they walk in. Whoever is managing the desk will be the patients first impression of the practice and ultimately a large decision in whether or not they will continue to go back to that office. Patient satisfaction is key and can tell you whether you need to change the dynamics of your staff or continue what is working. The person managing the front desk should be able to handle insurance verification and co-payments in a well-organized manner. It is important that the person who is at the front desk can multitask in order to keep the front running smoothly and timely. By having qualified staff at the front, patients will be satisfied and so will the rest of the staff and physicians because they will not have to pick up any slack.
2. Consider Online Tech Tools
There are so many options available for you to do procedures online instead of inside your office. You can look into many like the ones below:
- Online appointment bookings
- Lab and test results postings and notifications
- Prescription renewal
- Billing, insurance and registration information
- Medical history information
- Secure messaging as another form of communication
These are good options to consider because they could be a more efficient use of time and resources. Many medical practices are using online appointment bookings because they allow for staff to do other things than booking appointments. This tool also helps maintain a schedule which is very important for patients and physicians. They may be expensive but they will most likely increase your revenue in the future.
3. Take Full Advantage of Staff Productivity
You can do this by making sure you have the right number of staff in the right area. You can ensure tasks are being done in the appropriate amount of time by implementing time checks. Although they may seem micromanaging at first, they are a good way to guarantee efficiency and organization for the entire staff. Time checks can be used as another source of communication and organization.
Make sure responsibilities match the skill level of your employees. For example, nurses can be doing something more resourceful with their time than stocking closets or rooms with supplies. They can do something within their license rather than clerical work that another employee who gets paid less can do. Always be sure to reference the level of license in order to keep your practice running as smooth and effectively as possible.
Cross-training staff is always a great thing to do so you have multiple people trained in different areas. This is helpful when an employee calls out because instead of scrambling, another employee can simply step in and help out. Cross-training is not that difficult to accomplish, you just have your employees shadow other employees for a day or as long as it takes. Among medical office tips, this remains the most important.
4. Add Staff as Needed
Don’t be afraid to add staff if it is necessary. We have all been kept waiting many times at many different places but your doctor’s office is not a place you want to experience that. You do not want to keep patients waiting or be buried in paperwork throughout the day or at the end of it. By hiring staff, the physician is able to see more patients because the practice runs smoother and they have less paperwork to do. This will ensure the happiness of the employees and patients.
5. Keep Your Exam Room Organized
There are a lot of things from printer stands to filing cabinets that are crammed into medical offices. To keep the office running efficiently, you need to make sure that all the things in the office are arranged and organized. Identify any areas where storage is needed and make sure all items are clearly labeled and ready for physicians and staff to access for top operational efficiency. Maintain a simple layout for the exam room. Instead of wasting time by searching for things, you will be able to efficiently do your job.
Schedule a Consultation
Considering the space and operations for your medical practice can be challenging, with multiple factors influencing your day-to-day operations and accessibility law requirements. Moving medical properties can be a positive experience for you and your patients, provided you take the necessary steps to ensure all processes are executed smoothly. Whether you are starting from scratch or in the early stages of planning your move, Boulevard LA has the expertise and knowledge to help guide you. Schedule an appointment here today.